---
title: "w3wp process is using 100 percent CPU usage"
slug: "w3wp-process-is-using-100-percent-cpu-usage"
updated: 2024-04-18T14:22:25Z
published: 2024-04-18T14:22:25Z
canonical: "kb.pharos.com/w3wp-process-is-using-100-percent-cpu-usage"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://kb.pharos.com/llms.txt
> Use this file to discover all available pages before exploring further.

# w3wp process is using 100 percent CPU usage

If you see the following error in the EDI log complete the following task

SoapException, error code=Pedi.NoSuchObject, message=The Label:network(ip address) does not exist.

---

1. Push the ini Schema from the Omega to the Pharos database
2. To troubleshoot the high CPU usage:

Before completing this task make sure of the following:

- Omega Ps150 and Ps100 have the latest firmware
- Make sure that the EDI has the latest hotfix (Pharos Web site)
- Make sure you have applied the ini schema

1. Gather the IIS log (We need to find out which device is causing the issue)

C:\WINDOWS\system32\Logfiles\W3SVC1
2. Gather EDI logs
3. If possible gather the Omega log
4. Send through the logs to Pharos Support

## Related

- [Pharos software is NOT susceptible to the new WS_FTP Vulnerability - October 2023](/pharos-software-is-not-susceptible-to-the-new-ws-ftp-vulnerability.md)
- [Uniprint: How to repair the Pharos Updater Service after renaming the server](/uniprint-how-to-repair-the-pharos-updater-service-after-renaming-the-server.md)
- [How to enable color and B&W charging using Color Attributes and a single Spool Queue](/how-to-enable-color-and-bw-charging-using-color-attributes-and-a-single-spool-queue.md)
- [Can't view Help from a remote location](/cant-view-help-from-a-remote-location.md)