---
title: "What do I need to diagnose a Blueprint Tracker problem?"
slug: "what-do-i-need-to-diagnose-a-blueprint-tracker-problem"
updated: 2024-03-04T13:31:41Z
published: 2024-03-04T13:31:41Z
canonical: "kb.pharos.com/what-do-i-need-to-diagnose-a-blueprint-tracker-problem"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://kb.pharos.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What do I need to diagnose a Blueprint Tracker problem?

What do I need to diagnose a Blueprint Tracker problem?

---

Obtaining the following information will assist in the resolution of a Blueprint Tracker problem

Information to collect:

- Run the Diagnostic GUI. For BP 2.1 the exe is installed in the install directory
- Turn on logging from the “Diagnostic Logging” menu.
- Reboot the machine to ensure complete log capture.
- Continue logging for an interval in which at least one of the printers in question was printed to from this workstation.
- Run the Diagnostic GUI again and save the logs by selecting “Save Results” from the “File” menu. Note the location and forward the file PrintTracker Diagnostics.zip to support.

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