---
title: "What information do I need to diagnose a Blueprint pagecount problem?"
slug: "what-information-do-i-need-to-diagnose-a-blueprint-pagecount-problem"
updated: 2024-03-04T09:45:13Z
published: 2024-03-04T09:45:13Z
canonical: "kb.pharos.com/what-information-do-i-need-to-diagnose-a-blueprint-pagecount-problem"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://kb.pharos.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What information do I need to diagnose a Blueprint pagecount problem?

What information do I need to diagnose a Blueprint pagecount problem?

---

For incorrect page count issues, run the Diagnostic GUI and perform the following step after turning logging on:

For BP 2.1, select the Printer Info tab from the navigation bar on the left, and then click the Printers icon. For at least one printer giving incorrect page counts, right click on the printer and select “Save spool files”.

For BP 3.0 or above, select the Printer Info tab from the navigation bar on the left, and then click the Printers icon. Select “Save spool files” from the Printers menu.

Send this information to Pharos Technical Support.

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