---
title: "When I Batch Set Balances, Batch Credit or Batch Debit Users I receive a timeout error in Pharos Administrator"
slug: "when-i-batch-set-balances-batch-credit-or-batch-debit-users-i-receive-a-timeout-error-in-pharos-administrator"
updated: 2024-04-01T13:43:37Z
published: 2024-04-01T13:43:37Z
canonical: "kb.pharos.com/when-i-batch-set-balances-batch-credit-or-batch-debit-users-i-receive-a-timeout-error-in-pharos-administrator"
---
> ## Documentation Index
> Fetch the complete documentation index at: https://kb.pharos.com/llms.txt
> Use this file to discover all available pages before exploring further.
# When I Batch Set Balances, Batch Credit or Batch Debit Users I receive a timeout error in Pharos Administrator
When I Batch Set Balances, Batch Credit or Batch Debit Users I receive a timeout error message in Pharos Administrator.
How can I increase the timeout to avoid this problem?
---
Customers can increase the following timeout values:
HKEY_LOCAL_MACHINE\SOFTWARE\Pharos\Database Server
Timeout: (default: 120 seconds)
HKEY_LOCAL_MACHINE\SOFTWARE\Database Server\Database
Timeout: (default: 60 seconds)
The timeout values should be increased on the Pharos Database Server and host Pharos Administrator machines. It is recommended that the default value be doubled or tripled. If this does not resolve the issue, continue to increase this value until the Administrator returns a success message.
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