---
title: "When I click print why do I receive the error \"Unable to load the questions from the Popup Server - The Pharos Spool Queue does not exist\"?"
slug: "when-i-click-print-why-do-i-receive-the-error-unable-to-load-the-questions-from-the-popup-server-the-pharos-spool-queue-does-not-exist"
updated: 2024-04-01T13:49:31Z
published: 2024-04-01T13:49:31Z
canonical: "kb.pharos.com/when-i-click-print-why-do-i-receive-the-error-unable-to-load-the-questions-from-the-popup-server-the-pharos-spool-queue-does-not-exist"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://kb.pharos.com/llms.txt
> Use this file to discover all available pages before exploring further.

# When I click print why do I receive the error "Unable to load the questions from the Popup Server - The Pharos Spool Queue does not exist"?

After installing the Pharos Popup Client you receive the following message on printing:

"Unable to load the questions from the Popup Server - The Pharos Spool Queue does not exist."

---

This is because you have installed a new Pharos Spool Queue but not performed a change control or restarted the Pharos Popup Service.

Restarting the Popup Server will resolve the problem.

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