---
title: "When I swipe my card at our MP C4500 I get the following error: “VAS handle get err”."
slug: "when-i-swipe-my-card-at-our-mp-c4500-i-get-the-following-error-vas-handle-get-err"
updated: 2024-04-04T11:29:53Z
published: 2024-04-04T11:29:53Z
canonical: "kb.pharos.com/when-i-swipe-my-card-at-our-mp-c4500-i-get-the-following-error-vas-handle-get-err"
---

> ## Documentation Index
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# When I swipe my card at our MP C4500 I get the following error: “VAS handle get err”.

Platform: Ricoh iMFP When I swipe my card at our MP C4500 I get the following error: “VAS handle get err”.

---

### Solution:

The Ricohg iMFP does not have the proper system firmware installed on the device. Some models of Ricoh iMFP's require customized system firmware to be loaded on the device for the Pharos iMFP solution to function.

Install the proper system firmware for your device as outlined in the Pharos iMFP for Ricoh Installation and Configuration Guide.

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