---
title: "When printing to a Canon Print Queue we recieve the following printing error - “Cannot print because the version of the device controller function is old. Contact the administrator for details”"
slug: "when-printing-to-a-canon-print-queue-we-recieve-the-following-printing-error-cannot-print-because-the-version-of-the-device-controller-function-is-old-contact-the-administrator-for-details"
tags: ["Blueprint", "uniprint"]
updated: 2024-04-02T14:11:23Z
published: 2024-04-02T14:11:23Z
canonical: "kb.pharos.com/when-printing-to-a-canon-print-queue-we-recieve-the-following-printing-error-cannot-print-because-the-version-of-the-device-controller-function-is-old-contact-the-administrator-for-details"
---

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# When printing to a Canon Print Queue we recieve the following printing error - “Cannot print because the version of the device controller function is old. Contact the administrator for details”

When printing to a Canon Print Queue we recieve the following printing error - “Cannot print because the version of the device controller function is old. Contact the administrator for details”.

How can I resolve this error?

---

This was most recently seen when using a Canon imageRUNNER C4080; however, please note that it is not limited in scope to this particular Canon model. This can be resolved by making a change to the Printer Driver configuration, see below for details.

Note: This is an error message produced from an interaction between Windows and the Print Driver and not Pharos. The problem is with the configuration of a setting called "Function" being set to 1.0

1. Go to Printer Properties->Device Settings and click on Function.
2. Set it to 2.0 or later.
3. Click OK to commit the change and close the Properties dialog box.

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