When should I use the change control button?

The following article describes when you should use the Change Control button in the Pharos Administrator to initiate a change or system update.

Clicking the Change Control button propagates information from the Database to all Pharos services. A Change Control is only required if you change some of the information that is cached at servers.

You should use the Change Control button after you:

• Update a Bank

• Update a Logon DLL

• Update Print Server settings

• Update Spool Queue or Printer settings

• Update Job Cost Methods

• Update Copier settings

• Update Terminal settings (where you are using PS20 devices, you also need to stop and start the Monitor Translator)

• Update a Pharos Remote Layout

• Update a Pharos Station

• Update Pharos Popup Questions

• Update any SignUp Global Parameters

• Update any SignUp Branch Settings

• Change Access Times

• Change Prompts

• Change Server Properties

• Update Scripts

You do not need to use the change control button when you:

• Update User information

• Update User Group information

• Update Discount Rates

• View Transactions

• Update Packages

• Add a Message of the Day

• View Alerts

• Set up an Export Profile

• Open a Support Incident

• View License Limits

• View Server properties

Please note there are situations (such as updating a script) where a service may behave inconsistently until a change control is issued.