---
title: "When using Canon Universal Send to scan to email the following message appears: \"Transmission has been suspended. Contact system manager.\""
slug: "when-using-canon-universal-send-to-scan-to-email-the-following-message-appears-transmission-has-been-suspended-contact-system-manager"
updated: 2024-04-04T08:42:15Z
published: 2024-04-04T08:42:15Z
canonical: "kb.pharos.com/when-using-canon-universal-send-to-scan-to-email-the-following-message-appears-transmission-has-been-suspended-contact-system-manager"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://kb.pharos.com/llms.txt
> Use this file to discover all available pages before exploring further.

# When using Canon Universal Send to scan to email the following message appears: "Transmission has been suspended. Contact system manager."

When using Canon Universal Send to scan to email the following message appears:

Transmission has been suspended. Contact system manager.

---

With the Pharos Login Service, Canon's Universal Send requires that the user's email address be provided. If the user's email address is not provided then Universal Send will not allow the transmission to continue. In Uniprint, enter an email address for the user, log off from the iMFP, and try again.

To enter an email address in Pharos Administrator:

1. Open Pharos Administrator
2. Select the Users\User context
3. Highlight the user to administer
4. Select the Email field and enter a valid email address

## Related

- [How do I use DBCC ?](/how-do-i-use-dbcc.md)
- [Secure Release Here: Users' print jobs are not printed](/secure-release-here-users-print-jobs-are-not-printed.md)
- [Omega PS150 floods LAN with packets when used with Xerox MFP](/omega-ps150-floods-lan-with-packets-when-used-with-xerox-mfp.md)
- [Corrupt print jobs when sending via Novell](/corrupt-print-jobs-when-sending-via-novell.md)
- [Lexmark iMFP: Scan to Email produces an EDI Error "The method 'B' is not implemented."](/lexmark-imfp-scan-to-email-produces-an-edi-error-the-method-b-is-not-implemented.md)