Application Tracking Update in Pharos Cloud

  • Published on Aug 11, 2025
  • 1 minute(s) read
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Application Tracking Update in Pharos Cloud

What’s happening?

An upcoming software update that may impact your experience with Pharos Cloud. We’ve recently introduced Application Tracking as a configurable option within the Print Scout settings in Pharos Cloud. This feature allows you to choose whether to track the application (e.g., Microsoft Word, Adobe Acrobat) from which a document was printed.

On Sunday, August 24th, Pharos will change the default global setting for Application Tracking to OFF. Currently, this setting is enabled by default. 

 

How it affects you?

This change affects how application data will appear in Print Analytics.

  • When Application Tracking is enabled, the Print Analytics dashboard and Print Transactions Data API will display application names in the 'Application' column—provided the Print Scout can identify the application.


  • When Application Tracking is OFF, application names will no longer appear.

 


What do I need to do?

To ensure your Application Tracking settings remain unchanged after the August 24th update, follow these steps:

  • Open your Print Scout Configuration (Discover > Print Scout > Configure).
  • Check the "Enable Application Tracking" setting:
    • If it’s ON and you want to keep it enabled, uncheck the box, re-check it, and save your changes.
    • If it’s ON and you want to disable it, simply uncheck the box and save.
    • If it’s OFF, no action is needed.

By completing these steps, your preferred setting will be preserved after the update.


Need help or have questions?

We’re committed to making this transition as smooth as possible, and will provide any support you may need along the way. If you have questions, our team is here to help—please contact us at support@pharos.com or visit helpcenter.pharos.com.