Problem
In some situations, it might be necessary to re-register a user through the Print Scout.
An example of this is when a user changes PC they might run into this issue, some remnants of the old PC seem to remain at the cloud site.
Solution
To resolve this, you can try the following:
- Delete the user's entry on the Cloud UI at Users > User Management
- Retry registering via Print Scout
If this doesn't work:
- Delete the user's entry on the Cloud UI at Users > User Management
- Delete the UserIdentity.dat file at C:\Users\{username}\AppData\Roaming\PrintScout
- Retry registering via Print Scout Secure App