Blueprint Tracker Web Service Fails when testing the services using the Blueprint Server Configuration Tool

  • Published on Apr 29, 2024
  • 1 minute(s) read

Problem:

When running the Blueprint server configuration the tracker service test fails. The two errors below will be seen.

  1. The error below is seen in the trackerService.log file

    TrackerService] Unexpected error occurred when communicating with the BNI Layer while calling: GetSettings. Access is denied

  2. The bleow error is seen in the taskmaster.log file.

    [2016/06/07 01:30:02 P1E4 D001 T012 e TaskMaster] Exception...

    1) Exception Information
    =============================================
    Exception Type: System.Web.Services.Protocols.SoapException
    Code: http://schemas.xmlsoap.org/soap/envelope/:Server
    Detail: System.Xml.XmlElement
    SubCode: NULL
    Message: System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.ComponentModel.Win32Exception: Access is denied

    Server stack trace: (partial stack trace provided here)
       at System.ServiceModel.Channels.AppContainerInfo.GetCurrentProcessToken()
       at System.ServiceModel.Channels.AppContainerInfo.RunningInAppContainer()
       at System.ServiceModel.Channels.AppContainerInfo.get_IsRunningInAppContainer()
       at System.ServiceModel.Channels.PipeSharedMemory.BuildPipeName(String pipeGuid)

    HelpLink: NULL
    Source: System.Web.Services
    HResult: -2146233087

Resolution:

By default there is no web.config file in the IIS wwwroot directory which is by default C:\inetpub\wwwroot.

This issue was resolved by renaming the web.config file to web.config.old and restarting IIS.  The web.config file is not present by default when a server is installed.  Some may contain an "Impersonate" TAG value which changes the permissions of how things work. After making this change the Blueprint Tracker Web Service passed as expected.

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