Blueprint: Unable to release Secure Print jobs. The terminal returns "A licensing error occurred. The Secure Release Here feature is not licensed or the license has expired" but the license on the Analyst is current.

Environment

• Pharos Blueprint v5.0.7078

• Pharos Blueprint v5.0.7085

• Hewlett-Packard iMFP Terminal

• Konica-Minolta iMFP Terminal

• Canon iMFP Terminal

• Ricoh iMFP Terminal

• Sharp iMFP Terminal

• Lexmark eDAS Terminal

• Omega PS150 Terminal

• Omega PS200 Terminal

• Omega PS60 Terminal

• Xerox PSX Terminal

Symptoms

• ERROR: "A licensing error occurred. The Secure Release Here feature is not licensed or the license has expired"

• Can't log in to release print jobs

• All Blueprint and terminal connectivity tests pass

Change

The Blueprint license had expired, and a new license had been applied at the Analyst.

Cause

Microsoft Internet Information Server (IIS), which hosts the Pharos EDI Service for terminal functions (authentication, job display and management, and job release), did not completely terminate all open sessions upon application of the new Blueprint license. Therefore, some Pharos terminals did not receive an updated configuration and were behaving as though the license was still invalid.

Resolution

When a license is updated on the Blueprint Analyst, it is immediately replicated to all Blueprint Collectors, which in turn engages a change control within the Pharos EDI Service, and is supposed to affect all Pharos terminals registered to the Collector. However, since Microsoft IIS did not terminate all current sessions (as it should have), the most effective course of action is to reset Microsoft IIS.

1. Open a command prompt with an administrative credential.

2. Type iisreset at the prompt and press the [Enter] key on the keyboard.

This has the effect of expiring all current EDI sessions, and the Pharos terminals receive the new license information as well.

Please note that this is no longer an issue with Pharos Blueprint Enterprise 5.1 SP1 and higher.