Did you know? Introduced in Pharos Cloud 4.4, the Collect Logs feature enables administrators to collect diagnostic logs om Print Scouts and Device Scouts directly within the Pharos Cloud Admin console with a single click, streamlining access and accelerating troubleshooting. Previously, administrators had to manually gather logs from workstations or servers, which proved to be a slower and more time-consuming process. Logs are now easily requested and securely packaged then delivered via email, providing a fast, secure, and convenient way to access and share Scout data.
What can you do? You can quickly collect Scout logs in Pharos Cloud by the following steps:
- Navigate to the Device Scout or Print Scout tab
- Select one or more Scouts from the list
- Click Collect Logs
- Enter your email address
- Initiate log collection
After initiating log collection, you’ll receive a confirmation email, followed by another email within up to 24 hours containing a secure download link and password.
Collecting logs directly in Pharos Cloud simplifies and accelerates troubleshooting by providing administrators with a centralized, hassle-free way to gather Scout diagnostic data, improving operational efficiency and enabling faster issue resolution.
For more additional information, read our full documentation here