Forcibly Removing and Triggering a User Registration

Question:

How do I forcibly remove a user registration and trigger the Sentry Print Setup Guide to re-request the user login?

Answer:

Environment:

• Sentry Print
• User Authentication Provider type: Email and OpenID.

Windows:

1. Browse to C:\Users\{username}\AppData\Roaming\PrintScout
2. Delete the UserIdentities.dat file
3. Open Windows Services console.
4. Restart Pharos Systems Print Scout Spooler Service.
5. The user will be prompted to login again upon the next use of Secure Queue.

MacOS:

1. Click on the magnify glass icon located on the upper right corner of the top menu bar.
2. Type ~/.printscout and press Enter
3. Delete the UserIdentities.dat file.
4. Open Terminal and type the commands shown below to stop and start com.pharos.SpoolerService.
   sudo launchctl stop com.pharos.SpoolerService
   sudo launchctl start com.pharos.SpoolerService
5. The user will be prompted to login again upon the next use of Secure Queue.

Linux:

1. Open terminal and type the below command to delete the tokens.json file located within ~/.printscout.
   execute rm ~/.printscout/tokens.json
2. The user will be prompted to login again upon the next use of Secure Queue.