Missing Secured Queue

Question:

My computer has Print Scout installed, but it is missing a “Secure Queue.”  What should I do?

Solution:

This may be the result of an unregistered Print Scout. It also could be the result of a user simply deleting the print queue.

Windows

1. Browse to C:\Program Files (x86)\PharosSystems\PrintScout.
2. Double click on Configuration.exe to launch Print Scout Configuration Utility.
3. Click “Test” to verify connectivity to cloud service.
4. Click Registration on the left panel and click “Check Registration” to verify registration of the Print Scout against the cloud service.
5. Open Windows Services Console.
6. Restart Pharos Systems Print Scout Spooler Service service.
7. Verify a new Secure Queue print queue has been created.  

Mac

1. Click on the magnify glass icon locating on the upper right corner of the top menu bar.
2. Type /library/application support/pharos/printscout and double click PrintScout folder shown in the returned result.
3. Double click on “Print Scout Configuration” and enter Mac’s password to launch Print Scout Configuration Utility.
4. Click “Test” button to verify connectivity to cloud service.
5. Click Registration, then click “Check Registration” to verify registration of the Print Scout against the cloud service.
6. Open Terminal and type commands below to stop and start com.pharos.SpoolerService.
   sudo launchctl stop com.pharos.SpoolerService
   sudo launchctl start com.pharos.SpoolerService
7. Verify a new Secure Queue print queue has been created.

Linux

1. Open the Terminal.
2. Type the following command and press Enter.
   sudo systemctl restart “pharos-sso.service”.
3. Enter your superuser password when prompted.
4. Verify a new Secure Queue print queue has been created.