Pharos Print Center Error: Received A Negative Response When Attempting Convert

Symptom: Users can log into the Pharos Print Center successfully, but when a job is uploaded, the following error is received.

"Received A Negative Response When Attempting Convert"

Print Service logs may include the following snippet:

 Line 148: [772887] :: [2015/06/12 13:30:27.579 P0E40 T238C    d PrintService 05148] [AI: 95b63a6b-4a42-4c55-9b6b-33d88d8ed81f] I/O operation return with no success code. [errorCode: 64]    Line 243: [773275] :: [2015/06/12 13:30:27.885 P0E40 T22F4    d PrintService 00000] [AI: 3b27180a-eccb-4b26-b39f-3e5e0603c91c] Billing plug-in error: Billing.Balance: Unsupported card type:(vladimir).    Line 736: [776673] :: [2015/06/12 13:31:33.601 P0E40 T238C    d PrintService 05148] [AI: b07e363c-10d6-47f0-9753-6c77f2f22916] I/O operation return with no success code. [errorCode: 64]    Line 754: [776691] :: [2015/06/12 13:31:33.602 P0E40 T2020    d PrintService 05148] [AI: 0d94db0c-d664-4bf2-81b0-8eefba13d1b0] I/O operation return with no success code. [errorCode: 64]    Line 851: [777480] :: [2015/06/12 13:31:33.975 P096C T1B08    e PrintService 00000] [AI: 00000000-0000-0000-0000-000000000000] [SecureReleasePlugin] An error occurred while attempting to release the print job to 'https://servername:9001/private/workflow/queues/convert'.

Solution:

The Pharos Print Center Web can been installed with the API on the same server.  If after initial installation they are separated from each other and are placed on separate servers (using ARR) and are not uninstalled/re-installed properly, there may be remnants of the previous installation still on one of the servers. 

On the Mobile Print server, check that the name of the Mobile Print server is correct in PharosSystems.SecureRelease.Plugin.MobilePrint.dll.config file located in:

C:\ProgramData\PharosSystems\SecureRelease\JobOperationPlugins\MobilePrint\

In order to resolve the issue, follow these steps:

1. Stop the Mobile Print Services on the Mobile Print server.

2. Stop the Pharos Print Service and Secure Release Service on the Print Server.

3. Delete the folder C:\ProgramData\PharosSystems\SecureRelease\JobOperationPlugins\MobilePrint

4. Restart the Print Service and Secure Release Services.

5. Restart the Mobile Print Services.

6. Once the Mobile Print server pushes a new plug-in zip file to the Print Server we can now upload print jobs via Pharos Print Center.