Pharos Cloud: Configuring the Print Scout for Windows with verbose logging.

Goal:

How do I configure Pharos Cloud Print Scout for Windows for diagnostic logging?

Environment:

• Microsoft Windows Workstation

• Pharos Cloud Print Scout for Windows

Resolution:

The Pharos Cloud Print Scout installs a diagnostics and configuration utility called DiagTool.exe, for a run-down of all DiagTool's capabilities, see How do I use the Print Scout or Tracker Diagnostic Tool called DiagTool.exe?. It is used to put the application into a verbose diagnostics mode. See the instructions below to begin.

Launch a Command Prompt session as an Administrator.

1. Change your directory to:
   (32-bit Windows systems) C:\Program Files\PharosSystems\PrintScout

(64-bit Windows systems) C:\Program Files (x86)\PharosSystems\PrintScout.

Type the following command:

diagtool.exe /loggingon /debuglevel:10

2. Perform the action that results in the undesired event.

Now, the log files need to be sent to Pharos Systems Technical Support:

The log files are stored, by default, within a hidden operating system folder. However, if you type the full path into Start > Run, you will be taken to the correct folder location. Otherwise, you can manage the View options for files and folder to show hidden files and folders.

File location for Windows XP/32-bit Windows systems:

• C:\Documents and Settings\All Users\Application Data\PharosSystems\PrintScout\Logs

File location for 64-bit Windows systems:

• C:\ProgramData\PharosSystems\PrintScout\Logs

Generally, it is advisable to archive the entire Logs directory and its contents to a ZIP or RAR file prior to attaching the files to your Pharos incident/technical support request. This ensures that any large files are properly compressed, and also keeps all files together.

Once the files have been sent off for evaluation, the need for verbose logging has usually passed. To help return the workstation to a normal state:

Launch a Command Prompt session as an Administrator.

1. Change your directory to:
   (32-bit Windows systems) C:\Program Files\PharosSystems\PrintScout

(64-bit Windows systems) C:\Program Files (x86)\PharosSystems\PrintScout.

Type the following command:

diagtool.exe /loggingoff

2. Exit the command prompt.