Unable to Print Multiple Copies of a Document on HP LaserJet Printers
- 25 Jun 2024
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Unable to Print Multiple Copies of a Document on HP LaserJet Printers
- Updated on 25 Jun 2024
- 1 Minute to read
- Print
- DarkLight
- PDF
Article summary
Multiple copies of a job not printing and incorrect job cost may be due to the "Mopier Mode" setting on the LaserJet printer. For HP LaserJets with finishers, enable Mopier Mode, and for those with a single output tray, disable it. To change this setting, go to the print server, select the troubled print queue, access "Printer Properties," and navigate to the "Device Settings" tab. Locate "Mopier Mode" under "Installable Options" and adjust accordingly. If the queue is part of a Uniprint package, rebuilding and updating may be necessary. For queues serving different printer types, it's recommended to create separate queues with the appropriate Mopier Mode settings to avoid conflicts.
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Symptoms:
Multiple copies of a job do not print.
Job cost is incorrect for multiple copy print job.
Cause:
The print queue for the LaserJet printer has "Mopier Mode" configured incorrectly for the printer.
Resolution:
"Mopier Mode" is a setting that controls how many copies of the print job need to be sent to the printer. In general, HP LaserJets with finishers (Sorters/Staplers) will require that this setting is Enabled, while LaserJets with a single output tray will require that this setting be Disabled.
To change the Mopier Mode: at the print server select the start button (depending on your OS this may vary to be the Windows icon). Then select the "Devices and Printers" option. Right click on the print queue that is having trouble printing multiple copies. Select "Printer Properties" then the "Device Settings" tab. This tab should display the printer driver's various options. Scroll down, under "Installable Options." The "Mopier Mode" setting is found there. From there you can change the setting.
NOTE: If the queue is deployed as part of a Uniprint package, the package will require rebuilding and updating on the client computers. Connections via RPC (Windows shared queue) will update automatically.
WARNING: If a single queue is serving both Finisher and non-Finisher equipped HP LaserJets as a Secure Print queue, any setting modification will affect the other device type. In this case, it is a best practice to create two queues, one with "Mopier Mode" disabled (for non-Finisher devices) and one enabled (for Finisher devices).
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