Issue Description
When launching the Pstation.exe process, the following error appears:
“A problem has occurred in the Pharos system, which means that your request cannot be processed at this time. Please try again later.”
Access Violation at address 00546D41 in module 'Pstation.exe'. Read of address 00000010
This issue is typically caused by a corrupted installation or version mismatch in the Pharos Print Station software.
Resolution Steps
- Uninstall Pharos Station Software:
- Go to Start > All Programs > Pharos.
- Right-click on Uninstaller and choose Run as administrator.
- Delete Desktop Shortcuts:
- Remove all Pharos-related shortcuts from the desktop.
- Delete Program Folders:
- Navigate to C:\Program Files (x86)\ and delete the Pharos folder (and PharosSystems folder if present).
- Delete ProgramData Folders:
- Navigate to C:\ProgramData\ and delete the Pharos folder (and PharosSystems folder if present).
- Note: The ProgramData folder is hidden by default. Make sure to enable "Show hidden files" in File Explorer.
- Restart the Computer.
- Copy Installer from Server:
- On the print or primary server, go to C:\Program Files (x86)\Pharos\Client Installers\
- Copy the file PharosStationInstaller.exe to the affected workstation.
- This ensures both server and client are running the same version of Pharos.
- Reinstall Pharos Print Station:
- Right-click on PharosStationInstaller.exe and select Run as administrator.
- Complete the installation process.
Expected Result
After reinstalling, the Pstation.exe process should launch without errors, and the Print Station should function normally.