Login
    Contents x
    Popup Client fails after upgrade with "Connection timed out"
    • 01 Apr 2024
    • 1 Minute to read
    • Print
    • Dark
      Light
    • PDF
    Contents

    Popup Client fails after upgrade with "Connection timed out"

    • Updated on 01 Apr 2024
    • 1 Minute to read
    • Print
    • Dark
      Light
    • PDF
    Article summary

    After an upgrade of the Popup Server, the Popup Client is upgraded but no longer works. A "connection timed out " error is displayed. Normal troubleshooting reveals no network connectivity problems.

    The upgrade of the Popup Server may have failed. Check in the Windows Registry [HKEY_LOCAL_MACHINE\SOFTWARE\Pharos\..] for the Popup Server Installed Components key and verify that it is the correct build. Also, verify the version of the Popupsrv.exe file directly.

    If not correct the upgrade failed and will need to be run again.

    Was this article helpful?
    Related articles
    What's Next
    Change password!
    Changing your password will log you out immediately. Use the new password to log back in.
    Change profile
    Success!
    First name must have atleast 2 characters. Numbers and special characters are not allowed.
    Last name must have atleast 1 characters. Numbers and special characters are not allowed.
    Enter a valid email
    Enter a valid password
    Your profile has been successfully updated.
    Logout