Secure Release (SRS) can receive jobs but cannot list them, the error "HTTP general failure: 0" is seen.

Environment:

Uniprint 8.3 and greater. Windows Server 2008 R2 and greater.

Problem:

Pharos Secure Release Service can receive jobs but not list them. We see one of the 3 error messages below.

"Error ( Send or Recieve failure(GET): StatusCode=500, Error=12152/0)"

"12152 ERROR_WINHTTP_INVALID_SERVER_RESPONSE: The server response cannot be parsed"

"HTTP general failure: 0"

Jobs make it to the SRS Job Store directory and cache (db) file.  However, they don't appear in Pharos Administrator, and release stations display "Error Sending/Receiving data from Secure Release Service" at the ListJobs event.  The Print Services log files contains the error messages below, but that's it. For the most part, the SRS appears to work fine, except for its internal Notifications system it uses. When testing the SRS JobList using the URL http://localhost:8080/PharosSystems/SecureRelease/Jobs it displays [ ] in web browsers like Firefox or Chrome, but IE fails.

Root Cause:

Windows Server 2012 R2 has the role/feature named BranchCache installed.

Solution:

Remove (uninstall) the BranchCache feature.  See below.

1. Open the Windows Server Manager

2. Go to Manage > Remove Roles and Features

3. The "Remove Roles and Features Wizard" displays

4. At Server Selection, choose the local server from the server pool, then click Next

5. At Server Roles, uncheck (disable) "BranchCache for Network Files" under File and Storage Services > File and iSCSI Services

6. Click Next

7. At Server Features, uncheck (disable) "BranchCache"

8. Click Next

9. At Confirmation, click Remove

10. Reboot the server if prompted, otherwise restart the Secure Release Service (SRS) under Windows Services

11. Complete