Signup client install error message "Unable to open HOSTS file".
  • 28 Mar 2024
  • 1 Minute to read
  • Contributors
  • Dark
    Light
  • PDF

Signup client install error message "Unable to open HOSTS file".

  • Dark
    Light
  • PDF

Article summary

When installing the Signup client onto a workstation I recieve the error message "Unable to open HOSTS file" and the installer does not continue.


The HOSTS file has been set to read only or locked by another process.

Some types of Spyware software or AV software may set the file attributes of the windows HOSTS file to read-only and the Signup client needs to access this.

Most common is SpyBoy Search & Destroy. Please check the web site for your specific spyware application and search for HOSTS file to discover further on how to insure that the file is not reset to read-only upon next reboot.

Alternatively you can locate the windows HOSTS file at:

%SYSTEMROOT%\system32\drivers\etc

Right-click on the file and deselect the checkbox for read-only.

Re-install the Signup client


Was this article helpful?


Changing your password will log you out immediately. Use the new password to log back in.
First name must have atleast 2 characters. Numbers and special characters are not allowed.
Last name must have atleast 1 characters. Numbers and special characters are not allowed.
Enter a valid email
Enter a valid password
Your profile has been successfully updated.