Xerox iMFP 2.9.8 and Versalink devices do not display the Login Text and Title on the display..

Environment:

Pharos Xerox iMFP 2.9.8
Xerox VersaLink device models

Problem:

When managing a Xerox VersaLink device using our Pharos Xerox iMFP 2.9.8 application the lock screen shows like below with no title text or message text on it.

Workaround:

The workaround is to remove two lines from the config file called "adminUser.config" which is located in the directory on the server in this location "C:\Program Files (x86)\PharosSystems\Pharos iMFP for Xerox\Config\App_Data". Locate the configuration file and remove the two lines below.

<add key="hideTitle" value="false" />
<add key="hideText" value="false" />

After removing the above two lines the config file will look like this:

<mcAdminUser file="">
  <clear />
  <add key="username" value="admin" />
  <add key="encryptPassword" value="true" />
</mcAdminUser>

Lastly restart IIS then using the Xerox iMFP Web Console application select the device then use the Uninstall button then the Install to manage the device again and the text on the screen will be present.