Troubleshooting Print Center

Why don't I see any printers?

Initially, there will be no printers listed in the Pharos Print Center. Only recently used printers will be displayed. You can search for a printer to add it to your list of available printers.

Why is my print job not showing up on the Job list?

If you do not see your document in the job list, you may need to refresh your browser. (Click the Refresh button or press the F5 key when your browser is activated.)

Why can’t I change printing options?

If you cannot change the finishing options for a document, one of the following situations apply:

• You have not selected a document to print. You must first select a document for the document options to be enabled.

• You have submitted your documents to a Pharos queue. You can only set print options for jobs sent via email or web upload.

• The printer that you have selected does not support the option.

Other Questions

How long does my job remain in the Pharos Print Center?

This depends on your administrator settings. By default, print jobs remain at rest in the server's secure, encrypted job repository for 24 hours.

Under Print Options, what does N/A mean?

N/A is short for Not Applicable. It means that you have submitted print jobs to a Pharos queue and not via MobilePrint. You can only change print options for MobilePrint jobs.

How can I tell if the selected print options have been applied to my document?

You can hover over the Print Preview icon to see the print attributes that are currently applied to your document, as shown below.