Blueprint Print Center Event Log

The Event Log tab allows administrative users to view and search events on all the Print Servers (i.e. Collectors) in an organization. It can help identify and diagnose problems with Secure Release Here when they arise. For example, when users cannot log on to terminals or release their print jobs from a terminal, you can analyze events to find out what could be causing the problem.

Note:

The Event Log tab is available only to a domain user account with ‘Administrate Blueprint Enterprise’ logon role.

In response to a problem reported by a user, administrators can use the Event Log to:

• Search the logs for specific events. Events can be searched by Network ID, Job ID, Queue, Terminal Name, User Terminal Session, etc.

• Refine the search results to show all event related to a particular print job.

• Export events to a CSV file for further analysis.

To use the event log to troubleshoot Secure Release Here problems:

1. Select a server using the drop-down menu or select ALL.

2. Enter a search term, for example, search by network ID, terminal name, etc.

3. Select the date range to filter events by when they occurred.

4. Click the Search button.