Problem
You may encounter situations where the Last Status Read (Fleet > Status) for devices are not updating.
Solution
You will need to carry out the following steps:
- Verify the last heartbeat of the device scout associated with the device
- Increase the SNMP timeout value for collection and discovery. The default value is 2000ms (2 seconds), which often is not enough time for the target printer to provide a reply. We recommend increasing the timeout to 4000ms (4 seconds) and then wait a couple days (24 – 72hrs) to measure the results
- To do this, in your Device Scout tab, select the device scout in use and click on Configure
- On the General and Discover tab, increase the Timeout value under the communications settings to 4000