HP e-mail "from" address shows employee ID instead of e-mail address.

Issue: HP e-mail "from" address shows employee ID instead of e-mail address.

Description:

In the iMFP for HP solution the user's e-mail address can be automatically populated in the HP device. As long as the user's e-mail address is correctly populated in the Pharos server this will happen as anticipated. The issue is that the display name in the HP e-mail application is not the e-mail address. The display name is created from the users first name/last name in the Pharos server. If the first name/last name is blank then the Employee ID is used. The Employee ID is often the user's badge number.

Solution:

It is important to note that the e-mail will be sent from the user's e-mail address. It comes in the format DISPLAY_NAME[e-mail address]. If it is not desired to use the Employee ID as the Display Name in the e-mail application then a script should return a First Name/Last Name value (extracted from LDAP).