Pharos Innovative III Gateway PatronData calls are failing.
- 02 Apr 2024
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Pharos Innovative III Gateway PatronData calls are failing.
- Updated on 02 Apr 2024
- 1 Minute to read
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I am recieving bad returns from the Pharos Innovative III Gateway for the PatronData URL (see below)
(customer pin codes removed for security and replaced by x's)
[17/Jun/09 15:18:51:968 P5336 T716C00001 d] PatronDataURL:http://10.100.0.2:4500/PATRONAPI/xxxxxxxxxx/dump
[17/Jun/09 15:18:51:984 P5336 T716C00001 e] ClientExecute error:10057:Socket is not connected
[17/Jun/09 15:18:51:984 P5336 T716C00001 d] Reply string:FAIL[#13][#10]10057:Socket is not connected
[17/Jun/09 15:19:14:828 P5336 T716C00001 d] Now Client connected...
(This is a connection issue)
or
[24/Aug/09 16:00:10:046 P4524 T1640C00001 d] PatronDataURL:http://172.16.128.11:4500/PATRONAPI/xxxxxxxxxx/dump
[24/Aug/09 16:00:10:093 P4524 T1640C00001 d] Patron body :<HTML><BODY>[#10]ERRNUM=3<BR>[#10]ERRMSG=Cannot read requested record<BR>[#10]</BODY></HTML>[#10]
[24/Aug/09 16:00:10:093 P4524 T1640C00001 e] ClientExecute error:Server Return Error
(this is a data return error)
This was not seen when using the Innovative III Software version 2.0.0.6 but is affecting the newer version 2.0.0.7 and 2.0.0.9a.
Contact Pharos Support for additional information.
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