Pharos Products & Citrix VDI: Users printing are seeing other users print jobs at the release Terminals.

Symptom:

When using Citrix VDI solutions and Pharos Products you see some of the below behaviors.

  • Print jobs from one user end up in another users queue

  • Inability to print .pdf’s directly from Web Retrieval (custom application)

  • Inability to print documents scanned through Unified Scanning (TracDoc, Historical, PONL, IRIS, etc.)


Information:

Please see the below URL for more troubleshooting steps for Citrix and Printing.
http://citrixtechs.com/blog/citrix-xenapp-troubleshooting-printing-problems-issues/

Note: This information is being provided as potentially helpful information and is outside of the Pharos Products.