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    Problem Installing iMFP for HP from Windows 7
    • 11 Apr 2024
    • 1 Minute to read
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    Problem Installing iMFP for HP from Windows 7

    • Updated on 11 Apr 2024
    • 1 Minute to read
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    Article summary

    Problem

    When running the stand alone HP iMFP installation application on a Windows 7 box the message "Unable to ping device at xx.xx.xx.xx" appears when the Verify Printer button is pressed. However opening a DOS command prompt and using the ping command from the same machine succeeds.

    Solution

    The mechanism used in the iMFP for HP installer to ping the printer must be run in Windows XP compatibility mode. To do this:

    1. From Windows Explorer navigate to the Install folder of the iMFP for HP release

    2. Right click on the Pharos HP Installer.exe application and choose Properties

    3. Choose the Compatibility tab

    4. Check the box for Run this program in compatibility mode and click OK

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