Problem with Nerve Center obtaining Cookies

Using MS Internet Explorer to access the Nerve Center, upon logon, it is possible to get the error: “Cookies not enabled in your browser, Nerve Centre requires session cookies to be enabled" when in fact the browser is set to receive cookies. NOTE: Mozzila Firefox will not show this error. The problem may be due to an illegal character in the Server network name (e.g. underscore).

Solution 1:

Access the Nerve center using server's IP instead of the server name.

Example: http://192.168.2.226/signup

Solution 2:

• Rename the server, removing the illegal characters

• Update the SQL database.

  exec sp_dropserver[oldname]

  exec sp_addserver[newname], LOCAL

• Edit registry keys.

  Run regedit and open HKEY_LOCAL_MACHINE\SOFTWARE\Pharos

  and change the server details to the new name.