Uniprint: Print jobs with a "Custom" paper size attribute are allowed to print when Job Attributes are set

Symptoms:

• Jobs with a custom paper size are not being denied as they should.

• Jobs with a non-standard paper size tie up the printer until the custom paper size is loaded, or an administrator clears the job.

Environment:

• Uniprint 8.2

• Uniprint 8.3

• Uniprint 8.4

• Custom page size attribute not selected in Job Attributes

Cause:

The Custom is marked in the Attribute table as not to be considered for printing or moving jobs.

Resolution:

Execute the following SQL query against the 'pharos' database:

alter table job_attributes disable trigger job_attributes_insupddel_tr

update job_attributes set jattr_uses = 7 where name='Custom'

alter table job_attributes enable trigger job_attributes_insupddel_tr

After you apply this, issue a change control.  Jobs with a Custom page size should be blocked the same as jobs of the wrong paper size.  If you experience odd issues, or want to restore the system to its initial state, you can run this query:

alter table job_attributes disable trigger job_attributes_insupddel_tr

update job_attributes set jattr_uses = 3 where name='Custom'

alter table job_attributes enable trigger job_attributes_insupddel_tr

Note: Unfortunately, with the way Uniprint functions, the users are not notified if they email an incorrectly sized print Job.