What data is transmitted by the Online Services?

What data is transmitted back to Pharos by the Online Services?

The Online Service is designed to aid Pharos Technicians with information about your system and as a result faciliate faster resolution of problems. Neither this service or Pharos will distribute this information to any 3rd parties.

The following is a list of the informatioin sent to Pharos by the Online Services

Information about the Principal Server:

• Number and type of CPUs

• Hard drive size

• Memory size

• Operating system version

• .NET version

• SQL Server version

Information about the Pharos software:

• Installation directory

• Pharos version number

• Version number for each Pharos component

Information about the printing network:

• Name and services provided for each server

• Name and type for each release station

• Name and OS version for each computer

• List of job costing methods used

• List of SignUp reservation types used

• Number of card readers

• Number of copiers

• Number of cost centers

• Number of gateways

• Number of maps created

• Number of MFDs

• Number of printers

• Number of release stations

• Number of Spool Queues

• Number of users

• Number of VCC Network Terminal devices

Information about the printing network is obtained only from the Pharos database; Pharos Online Services does not search the actual network for any information not already recorded.

Printing statistics:

• Color copy volume

• Color print volume

• Copy volume

• Fax volume

• Print volume

• Scan volume

Database statistics:

• Row count for each table in the Pharos Database