When I click print why do I receive the error "Unable to load the questions from the Popup Server - The Pharos Spool Queue does not exist"?

When I click print why do I receive the error "Unable to load the questions from the Popup Server - The Pharos Spool Queue does not exist"?

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After installing the Pharos Popup Client you receive the following message on printing:

"Unable to load the questions from the Popup Server - The Pharos Spool Queue does not exist."

This is because you have installed a new Pharos Spool Queue but not performed a change control or restarted the Pharos Popup Service.

Restarting the Popup Server will resolve the problem.

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