Click "Test Popups" in the Pharos Administrator: displays the error: "Failed to connect to host localhost on port 28203"

Problem

When using the "Test Popups" feature within Pharos Administrator, the following error message displays: "Failed to connect to host localhost on port 28203”

Solution

When the Pharos Administrator can't connect to a Pharos Pop Up server, this error message might be displayed. A possible resolution is as follows,

1. Open Windows Services and check whether the "Pharos Popup Server" is running.

NOTE: If the Pharos Popup Server does not appear in Windows Services, it will need to be installed.

2. If the service is not running, start the service.

3. If the service cannot be started, make sure that "PopupSrv.exe" is in the exceptions list on the firewall and the port 28203 is open and try starting the service again (It is recommended to make these change even if the service shows as running or is starting normally).

In case you still face the issue, please reach out to Pharos Support and we'll be happy to help.