Applies to:
Blueprint Enterprise (IPP/IPPS Release and Jobs Submitted via IPP/IPPS)
Beacon Direct Print
HP Secure Print Direct
Problem:
When sending jobs containing a large number of pages (greater than 50), not all pages print. The job is sometimes reprinted, but still does not complete.
Cause:
HP printers have an "idle" timer for TCP/IP communications with a default value of 270 seconds (4.5 minutes). If a job takes longer than 4.5 minutes to receive and process, the communications stream will be cut off by the printer.
Resolution:
Log into the printer's Embedded Web Service (EWS) page as an administrator.
Navigate to Networking > TCP/IP Settings > Advanced.
Locate the Idle Timeout property.
Change to a higher value. 600 seconds (10 minutes) may be appropriate.
Apply the change.
An example HP device screen is found below, displaying the default Idle Timeout value.
