Error when trying to re-manage a Konica Minolta device with Pharos software after device was reset to factory defaults.

Problem:

I am unable to re-manage a Konica Minolta device using the Pharos software after the device has had been reset to factory defaults. The below error message can be seen in the Pharos KM iMFP Management Service log file.

10/6/2016 12:00 Error      Pharos.ManagementConsole.Setup.SetupHandler Setup  ip.add.ress.removed An error occurred when trying to set up authentication on the device.  DeviceViewModel.<Install>b__a => DeviceViewModel.InstallHelper => SetupHandler.Setup   
10/6/2016 12:00 Error      Pharos.KonicaMinoltaCommon.LogUtils LogSetupErrorDetails    ip.add.ress.removed ****Setup Error information**** DeviceViewModel.InstallHelper => SetupHandler.Setup => LogUtils.LogSetupErrorDetails   
10/6/2016 12:00 Error      Pharos.KonicaMinoltaCommon.LogUtils LogSetupErrorDetails    ip.add.ress.removed Process Name: AppReqExtSetApplicationDetails    DeviceViewModel.InstallHelper => SetupHandler.Setup => LogUtils.LogSetupErrorDetails   
10/6/2016 12:00 Error      Pharos.KonicaMinoltaCommon.LogUtils LogSetupErrorDetails    ip.add.ress.removed Error Code: 21  DeviceViewModel.InstallHelper => SetupHandler.Setup => LogUtils.LogSetupErrorDetails   
10/6/2016 12:00 Error      Pharos.KonicaMinoltaCommon.LogUtils LogSetupErrorDetails    ip.add.ress.removed
Error Description: There is no HDD  DeviceViewModel.InstallHelper => SetupHandler.Setup => LogUtils.LogSetupErrorDetails   
10/6/2016 12:02 Debug      Pharos.ManagementConsole.Setup.SetupManagerController  CreateSetupManager  ip.add.ress.removed

Resolution:

Performing a factory reset on a device will disable the HDD. This has to be re-enabled again andis done by a Konica Minolta Technician.

Note: Pharos Support does not have instructions on how to do this on the various models of devices.