HP iMFP - Users not able to copy more than one page at a time when set to Advance and have enough funds.

When trying to make more than one copy, user is 'Advance' in the Pharos Databse and has plenty of funds for the copy job we see the following error "No Job to cancel, User has run out of money terminating session." and the job stops after a single copy. Users with accounts set to 'Arrears' in the Pharos Database work fine.

The "Letter" page attribute is not defined as a page attribute for copying in the Job Cost Method. Once you add this as an attribute to the JCM (Job Cost Method), adjust copy control lines are not set to N/A for the device and re-test copying.

If this does not resolve the issue please contact support@pharos.com