Pharos Product Life Cycle Support Policy
- 02 Apr 2024
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Pharos Product Life Cycle Support Policy
- Updated on 02 Apr 2024
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Question:
What is the support level for the Pharos product version I am currently using?
Answer:
The current support level for all Pharos product releases is covered by the Pharos Product Life Cycle Support Policy. In addition to outlining the current support policy for released products, this KB Article defines the different support levels and the standard process used to determine the support level for a specific release.
This document outlines the current policy for support of released products. This includes a broad policy statement, specifics about the meaning of support, and a detailed statement by product.
Definitions
Product support is broken into four categories or levels:
Support Level | Support Statement |
|---|---|
Current | We will respond to level 1, 2, and 3 support questions. We will make code changes and will release Service Packs and/or Hot Fixes. |
Extended | We will respond to level 1, 2, and 3 support questions. At our discretion, we may review code and release Hot Fixes. |
Mature | We will respond to level 1 and 2 support questions, i.e. we will answer questions on product usability. We will not review code, nor will we make code changes or release Service Packs or Hot Fixes. |
Retired | At our discretion, we may respond to basic support questions; however, no advanced support, code changes, or Service Packs will be provided. You will be advised to upgrade to a Currently Supported product to ensure you receive full product support. |
Discretionary Support
The product support levels define the minimum level of support we guarantee to provide for a product. Pharos Support, at their discretion, may provide extra help. For example, they may help a ReserveIT customer (a discontinued product) to create a new User (requires no research—it’s a simple question). But they will recommend an upgrade and make the customer aware that the product is no longer officially supported.
Product Support
When a product version is released, that release will maintain Current Support for a period of at least 12 months from the date of release.
12 months after the release date, the release may move to Extended Support status.
24 months after the release date, the release may move to Mature Support status.
A release will maintain Mature Support status until Pharos Systems retires that release. The decision to retire a release is based on factors including the current Pharos’ product portfolio and new technology that may cause the release to function incorrectly.
There may be exceptions to these rules, specifically where we may increase the supported period for a particular release if that release has not been replaced by a newer version or where we may reduce the supported period for a release due to it being discontinued.
Discontinued Products
Discontinued products and/or product features include:
Net-IT
PrintOp
StudeNT
Reserve-IT (replaced by SignUp)
PS60
PS150
PS200
Customer Service Kiosk
Blueprint Support
Suite | Version | Release Date | Support Status |
Blueprint Enterprise | 5.4 | November 2022 | Current |
Blueprint Enterprise | 5.3 | June 2019 | Extended |
Blueprint Enterprise | 5.2 | July 2015 | Mature |
Blueprint Enterprise | 5.1 | April 2013 | Retired |
Blueprint Enterprise | 5.0 | November 2011 | Retired |
Blueprint Enterprise | 4.2 | September 2010 | Retired |
Blueprint Enterprise | 4.1 | July 2009 | Retired |
Blueprint Enterprise | 3.5 R2 | November 2008 | Retired |
Blueprint Enterprise | 3.5 | June 2007 | Retired |
Blueprint Enterprise | 3.2 | April 2006 | Retired |
Blueprint Enterprise | 3.1 | September 2005 | Retired |
Blueprint Enterprise | 3.0 | December 2004 | Retired |
Blueprint | 2.1 | October 2003 | Retired |
Blueprint | 2.0 | December 2002 | Retired |
Blueprint | 1.x |
| Retired |
Uniprint Support
Suite | Version | Release Date | Support Status |
Uniprint Solution Suite | 9.2 | April 2022 | Current |
Uniprint Solution Suite | 9.1 | May 2018 | Extended |
Uniprint Solution Suite | 9.0 R2 | July 2015 | Mature |
Uniprint Solution Suite | 9.0 | June 2014 | Retired |
Uniprint Solution Suite | 8.4 | July 2013 | Retired |
Uniprint Solution Suite | 8.3 | June 2012 | Retired |
Uniprint Solution Suite | 8.2 | February 2011 | Retired |
Uniprint Solution Suite | 8.1 | December 2009 | Retired |
Pharos Solution Suite | 8.0 | June 2008 | Retired |
Pharos Solution Suite | 7.2 | September 2006 | Retired |
Pharos Solution Suite | 7.1 | May 2006 | Retired |
Pharos Solution Suite | 7.0 | July 2005 | Retired |
Pharos Solution Suite | 6.1 | October 2004 | Retired |
Pharos Solution Suite | 6.0 | March 2004 | Retired |
Pharos Solution Suite | 5.3 | July 2003 | Retired |
Pharos Solution Suite | 5.2 | March 2003 | Retired |
Pharos Solution Suite | 5.1 | June 2002 | Retired |
Pharos Solution Suite | 5.0 | April 2001 | Retired |
Pharos Solution Suite | 2.x - 4.x |
| Retired |
MobilePrint Support
Suite | Version | Release Date | Support Status |
MobilePrint | 2.4 | May 2022 | Current |
MobilePrint | 2.3 | May 2018 | Extended |
MobilePrint | 2.2.1 | July 2017 | Retired |
MobilePrint | 2.2 | October 2016 | Retired |
MobilePrint for Uniprint | 2.1 | July 2015 | Retired |
MobilePrint for Blueprint | 2.0.1 | July 2015 | Retired |
MobilePrint | 2.0 | June 2014 | Retired |
MobilePrint | 1.3.2 | November 2013 | Retired |
MobilePrint | 1.3.1 | April 2013 | Retired |
MobilePrint | 1.3.0 CR | February 2013 | Retired |
MobilePrint for Uniprint | 1.2 | 2012 | Retired |
MobilePrint for Blueprint | 1.1 | 2012 | Retired |
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