Uniprint: Package count showing as N/A on Uniprint web page

Symptoms:

• ERROR: Automation server cannot create object

• ERROR: Package count showing as NA

• Cannot display packages

• Cannot display modules

Environment:

• Microsoft Windows Server 2008

• Microsoft Windows Server 2008 R2

• Pharos Systems Uniprint Suite

Cause:

Invalid settings for ASP and the DefaultAppPool preventing the Uniprint website from working.

Resolution:

Within IIS Manager:

1. On the Default Web Site > ASP option > Set 'Enable Parent Paths' to True.

2. On the DefaultAppPool Set allow 32bit apps for the app pool.

3. Restart the DefaultAppPool