Blueprint Sentry Print Services health test fails.

Problem:

 On our Analyst or Collector we see in the Server Configuration Tool that the Sentry Print Services test is failing.

Environment:

Blueprint 5.2 SP5.4 and greater.

Information:

The Blueprint Sentry Print Service check uses two URL’s to verify the Sentry Print Web Services are running. On the server itself open a web browser and check to see if the URL’s below return a valid web page.
 
http://localhost/PharosMpsProxy/help/index.html

http://localhost/SecurePrinterProvisioningService/help/index.html
 
Some additional things to check.

1. Does the Server have an Internet Proxy configured?  Open Internet Explorer > Internet Options > Connections tab > LAN settings.  Is the Proxy server checked?

2. Open the IIS management console and verify that there are two sites listed under the "Default Web Site" called PharosMpsProxy site listed like below and the SecurePrinterProvisioningService web sites as seen below.

   

3. Next, open the IIS Manager Console and under Default Web Site > select Bindings on the right, then open the HTTPS binding and ensure that you do NOT have a "Host name" value entered (should be blank). This can cause the application to not function.
   NOTE: The IP Address value seen in the below image also needs to be set to "All Unassigned".