Failed to retrieve printer information. Connection refused." error in Package Builder.
- 02 Apr 2024
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Failed to retrieve printer information. Connection refused." error in Package Builder.
- Updated on 02 Apr 2024
- 1 Minute to read
- Contributors
- Print
- DarkLight
- PDF
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When running the Package Builder to create install packages, the following error appears:
"Failed to retrieve printer information. Connection refused."
This error message means that Pharos Administrator connected to a PC with the IP address specified for that print server, but that nothing is listening on the port that was requested.
In Pharos Administrator, go to System > Servers and check that the correct address is specified in the IP Address field for this server.
Note: If your site uses DNS, you can enter the server's domain name into the IP Address field instead of a numerical IP address.
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