Troubleshooting

When we add a Visitor patron from the Nerve Center it creates the accounts with "Advanced" billing - is it possible to create a Visitor account in "Arrears" ? Visitors are created using the CreateVisitorPatron function in VisitorPatrons.asp. At th...

The following internal document provides staff with SIRSI contact details for technical support as at the knowledge base article creation date. SIRSI Contact Details Helpdesk Contacts Main Line Ph: 1877 401 9534 Jeff Byrd email: jeff.byrd@si...

How do I configure my Pharos Spool Queues so that jobs sitting on one Pharos print server can be released to Pharos Print Queues on another Pharos print server? For a print job to be released by a Pharos Station that is on a different print server...

Why do we need to use Stunnel with the Ldap Plugin and how do I configure the application ? Pharos Ldap plugin has limitations when communicating across a ssl port 636, Pharos needs to use a third party application to complete the SSL connection. ...

What Pharos Client List Servers do clients use? http://listserv.utk.edu/archives/libnt-l.html syslib-l@listserv.acsu.buffalo.edu labmgr@listserv.uark.edu http://groups.yahoo.com/group/uniprint-users/

Boscop VCC device is not registering the correct coin value I.e a 20 cent coin registers 25 cents, $2.00 coin registers as $1.00, 10 cent coin actually registers as 10 cents, 5 cent coins are programmed to be rejected. The cause is the settings...

In the Pharos Discovery Report the 'UserJobCount' field in the .xml file does not represent the correct number of jobs for the user. This is a known issue and is a problem with one of the database stored procedures. All the JobCounts were wrong, ...

I want the auto-update utility I distributed with Pharos Popup Packages to run and update client workstations when I upgrade. How should I configure Clean Slate to allow the Pharos Auto Updater to run? Customers should make the following adjustme...

In Windows NT/2000/XP environments, the tracking of network printers would sometimes fail on those network printers that were added after the Tracker was installed. After uninstalling the Tracker, it would not be possible to uninstall these printers...

What data is transmitted back to Pharos by the Online Services? The Online Service is designed to aid Pharos Technicians with information about your system and as a result faciliate faster resolution of problems. Neither this service or Pharos wil...

When I install a new software program or change a network card on the Pharos Server the Pharos System fails to start. When the network card is changed on a Windows PC, Windows writes a new services file. Pharos applications rely on entries made in...