HP Integrated Printer Readiness Guide

HP Integrated Printer Readiness Guide

This document covers the printer pre-requisites to deploy Sentry Print Services to an HP integrated printer. An HP integrated printer requires a color touchscreen control panel operating on FutureSmart bundle version 4.11 (or newer) or version 5.x is compatible.

The list of supported HP printer models are listed here on the Pharos website: https://www.pharos.com/partners/hp/#supported-devices

Terms Used In This Document

Device Preparation

Disable Skip Disk Load (Rarely required)

The Skip Disk Load startup option is generally not enabled but can sometimes be accidentally left enabled after a technician performs repair on a printer.  These steps should be followed if a printer is exhibiting incorrect operation after securing the printer.  An example of incorrect operation created by the Skip Disk Load option is the absence of the Sentry Print kiosk app running on the printer’s LCD screen.

1. Reboot printer

2. Touch the HP logo on the LCD panel when it first appears (step 1 of 8)

3. Select 3: Administrator > 8: Start Up Options

4. Deselect the checkbox (remove the X) for “3: Skip Disk Load”

5. Select the Back button three times to return to the main menu

6. Select Continue

Reset Firmware (Recommended if a previous print management solution was installed)

While this procedure is considered optional for most situations, it is highly recommended for printers that have been previous managed under alternate MPS solutions.  The reset firmware procedure will remove all 3rd party software and custom configuration settings, returning the printer to a known good, clean state.

1. Select General > Reset Factory Settings

2. Scroll to the “Reset Firmware” section

3. Click the Reset button

4. Click the Reset button (again) at the Confirmation Page

Update Device Firmware (When required)

1. Open https://[device] in a web browser

2. Select Troubleshooting > Firmware Upgrade

3. Scroll to the Current Firmware Information section

4. Verify the firmware bundle is version 4.11 (or newer) or version 5.x

5. Download the latest firmware from the HP support website (if necessary)

6. Scroll to the Install New Firmware section

7. Click the Choose File button

8. Select the HP firmware file (BDL file)

9. Click the Install button

10. Be patient while the firmware is installed (it may take up to 15 minutes)

Set Administrator Password (Required)

1. Select Security > General Security

2. Scroll to the Set the Local Administrator Password section

3. Set a secure password

   1. Sentry Print Services is compatible with HP’s Secure by Default initiative

4. Click the Apply button

Configure TCP/IP (Required)

1. Select Networking > TCP/IP Settings > TCP/IP(v4) (tab)

2. Select or enter the appropriate network information

3. Click the Apply button

Configure DNS (Required)

1. Select Networking > TCP/IP Settings > Network Identification (tab)

2. Scroll to the Enabled Features section

3. Enter the primary and secondary DNS (IPv4) addresses

   1. DNS must resolve the Beacon Cloud API endpoints when using the Cloud Connector

   2. DNS must resolve the Device Scout fully qualified domain name (FQDN) and Beacon Cloud API endpoints when using the Local Connector

4. Click the Apply button

Configure Date & Time (Required)

1. Select General > Date/Time Settings

2. Scroll to the Product Time section

3. Click the (Time Zone) Change button

4. Select the local time zone

5. Click the Apply button

6. Scroll to the Network Time Server section

7. Click the NTS Settings button

8. Enter the Network Time Server Address

   1. It is recommended to use an Internet time server like “time.nist.gov” when using the Cloud Connector

   2. It is recommended to use the Device Scout server’s NTS when using the Local Connector

9. Click the Synchronize Now button

10. Click the Apply button

11. Scroll to the Product Time section

12. Verify the current date and time are accurate

    1. TLSv1.2 communication requires the printer date/time to be within five minutes of
       (1) the Beacon Cloud API endpoints and (2) the Device Scout (when using the Local Connector)

13. Click the Apply button

Configure Web Proxy (If required)

Configuration of the web proxy is only required when the printer operates within a network environment that utilizes a web proxy to control access to the Internet.

1. Select Networking > Web Proxy

2. Enter the web proxy name, port, and user credentials

   1. The printer must have Internet access to communicate with the Beacon Cloud API endpoints

3. Enter the Device Scout FQDN into the exception list when using the Local Connector

4. Click the Apply button

Configure Web Service Security (Required)

1. Select Security > Web Service Security

2. Select the “Enable Cross-Origin Resource Sharing (CORS)” option

3. If the Trusted Sites list is empty, it is recommended to leave the list empty especially during initial deployment and testing

4. If sites already exist in the Trusted Sites list, then Pharos Cloud customers must add the following Trusted Sites:

   1. *.beacon.pharos.com

   2. App server FQDN (e.g., pharoscloud.mycompany.com) or wildcard domain (e.g., *.mycompany.com) when using a Local Device Scout as the Deployment Connector

5. If sites already exist in the Trusted Sites list, then Blueprint and Uniprint customers must add the following Trusted Sites:

   1. Blueprint of Uniprint hosting server FQDN or wildcard domain

6. Click the Apply button

Configure Sleep Schedule (Recommended)

It is recommended to configure the printer such that it provides a highly available experience to the user, and to prevent the user from unnecessarily enduring printer wake up events.  The best user experience will be provided when setting a wake and sleep schedule that best fits the typical office workers’ workday and disabling the sleep after inactivity timer.

1. Select General > Energy Settings

2. Scroll to the “Sleep Schedule” section

3. Click the Add button

4. Set the “Wake” Schedule based on your business hours

5. Click the Apply button

6. Click the Add button

7. Set the “Sleep” Schedule based on your business hours

8. Click the Apply button

9. Scroll to the “Sleep Settings” section

10. Deselect “Sleep after inactivity”

11. Click the Apply button

TCP Idle Timeout (As Required)

The TCP Idle Timeout value controls the number of seconds that a TCP connection is allowed to stay open.  When set too short, the printer will truncate print jobs when printing lengthy or complex documents that extend past this limit.  This value will need to be increased if the printer is not properly completing long run print jobs. 
The default value is 270 seconds.  Allowable values are 0 through 3600 seconds.
Recommended alternate value: 600

1. Select Network > TCP/IP Settings > Advanced

2. Set the TCP Idle Timeout value

3. Click the Apply button

Enable Color (Required)

This setting needs to be configured after securing color printers.  If the setting is not configured properly after securing the printer, the printer will forcibly print in grayscale under certain conditions.

1. Select Copy/Print > Restrict Color

2. Select the Enable Color option

3. Click the Apply button

Home screen customization (Recommended)

Perform these steps after securing the printer.

1. Select General > Control Panel Customization > Home Screen Customization

2. Enable the Enable HP home screen if OXPd app fails to load option

3. Click the Apply button