Support Articles 2

TitleAdding a terminal type to the Blueprint 5.1 Secure Release Here "Default Settings" viewQuestion Goal Add a terminal type to the Secure Release Here "Default Settings" view. Environment Pharos Blueprint Enterprise 5.1 Secure Releas...

Blueprint: An Error "Cannot contact the Blueprint Analyst" is received after installing Pharos Blueprint Administrator on a client workstation Environment Pharos Blueprint Analyst v5.0 Pharos Blueprint Administrator v5.0 Symptoms ERROR...

Omega & iMFP devices cannot connect to the Blueprint EDI web service using SSL. Problem The Omega and/or iMFP device has been configured to use SSL and tries to connect to the Blueprint EDI using the following address: https://

Enabling FIPS Compliance for Blueprint Reports What is FIPS Compliance? FIPS (Federal Information Processing Standards) is a standard that dictates cryptographic implementation and is used primarily in U.S. government-based computing environment...

Please reference the attached file

Blueprint Enterprise: Force the Print Scout to require login for every print jobQuestion GOAL: Force Print Scout to require a login for every print job.   SUPPORTED ENVIRONMENTS: Pharos Blueprint Enterprise v5.2 Service Pack 3 or new...

How do I change the BP3.5 EDI Password? Note: The password is pharos by default Browse to the following location on the Analyst or Collector: - C:\Program Files\PharosSystems\Blueprint\Services\BediService Open the following in Notepad: - we...

When Microsoft introduced Windows 8, they also introduced the shiny "Metro" interface and associated applications. Notably, Microsoft Edge and Reader were some of the first Metro applications to make their splash in the user community. With Windows ...

Goal Resolve a missing or duplicated Machine GUID Environment Pharos Blueprint v3.5 Pharos Blueprint v3.6 Pharos Blueprint v4.1 Pharos Blueprint v4.2 Pharos Blueprint v5.0 Change Blueprint Tracker deployed to Microsoft Windows...

Background Pharos Systems has implemented a new Manufacturer/Model database for use in its Blueprint Enterprise product (all versions). This affects current Blueprint Enterprise sites, as the Blueprint operational database must be updated with this...

Does Blueprint Policy Print Support Citrix Thin Client Technology? Yes. Normalization issues with data allocation to devices may still be an issue while tracking and associating volume to printers, however Policy Print will popup and notify the u...

Ricoh iMFP Test Connection fails with Connection Status: Null when I configure it against Blueprint. What do I do now? You may get this error if the SSL Cert didn't get installed properly the first time around. To work around this issue you would ...

When running the Blueprint Server Configuration test an error occurs on the FTP test: Error: Requested action not taken. File unavailable (e.g., file not found, no access) Make sure the FTP user has read and write permissions on the upload fold...

Problem : When running the Lexmark Terminal Type batch file installer proivided by Lexmark the InstallUtil.exe command fails with a file not found error. When running the below command to install the Lexmark Terminal Types into Blueprint. %Syst...

Problem: The Lexmark iMFP running the Lexmark eDas software is unable to connect to the Blueprint EDI Service using SSL. Resolution: The SSL connection was failing due to a problem with the allowed Cipher Suites on the Windows Server. Confi...

The following error occurs when running the Blueprint installers: Error installing Blueprint: "1603: Error installing Windows Installer engine." The error message is caused by Windows. It can be safely disregarded - simply click OK and proceed ...

Tracker install packages supports a number of command line options that can be used for advanced installs. The Tracker install packages can be run with the following options: /s - Silent install. No dialogs are presented to the user. /dir="VALUE...

Cause: Failed page count jobs are not deleted. Solution: When processing print jobs, the Blueprint Tracker temporarily stores spool files in the c:\Program Files\Pharos directory. However these spool files are deleted as soon as the print job...

Symptom: When using the Blueprint Administrator to run a report the error below is displayed. "The Blueprint Administrator has encountered a fatal error ans is about to shut down. The configuration file section ´LogonSpecificAdminConfig´ could n...

How to install a Package using a Windows GPO? When installing a package using a Windows GPO it will allow only you to install "Installer Files" of type ".msi" (Microsoft Installer). There is a Knowledge Base article on Microsoft's web site explai...

When using the Blueprint Administrator application, it may produce an error dialog box stating "Error: Control does not support transparent background colors" and then quits. This only happens in Windows Vista, Windows 7, and Windows 2008 Server. Ho...

The Blueprint Enterprise Collector cannot communicate with the Analyst. It is not retrieving the license file or other configuration information. In the Taskmaster log file on the Collector, this message is found: "The requested upgrade is not supp...

How do I rename a Blueprint Collector installed on Microsoft Windows Cluster Services? To rename a Blueprint Collector installed on Microsoft Windows Cluster Services, do the following: Rename the Cluster Network Name resource to the desired na...

Goal Change the Auto Populate Email Fields value from "From - Auto populate the from field" to "To and From - Auto populate both to and from fields for all terminals. Environment Pharos Blueprint Analyst v4.1 Pharos Blueprint Analyst v4....

When installing a Blueprint Collector I receive the following error message: Error 1001. Login failed for user ‘psbprint’. The user is not associated with a trusted SQL server connection. This is an expected error message if the SQL Server has be...

When running the Blueprint Server Configuration tests the testing tool fails the Blueprint Tracker Service test with an error message similar to " utf/html was returned and utf/xml was expected" This error message is returned when another applica...

Question: What are some tips to help provide a smoother installation process of Blueprint Enterprise 5.1/5.2/5.3 Service Pack installs? Environment: Blueprint Enterprise 5.1/5.2/5.3 Information: Make sure the downloaded Service Pack fi...

When I click on the Assets\Devices context of the Blueprint Administrator I receive the following error message: Blueprint Administrator Error (141254): "The Model Manager is currently unavailable. Please try again shortly." (see attachment) Mic...

I don't see any data being collected from my Blueprint Trackers installed on workstations. Trackers may be unable to communicate with Blueprint servers whose server names include foreign characters. To work around this problem, use the Blueprint S...

The number of workstations which have the Blueprint Tracker installed do not match the number of workstations seen by the Blueprint Analyst This could be that when they deployed the tracker packages out to the workstations they could had the ...

Each time a workstation communicates with the Analyst, it will appear in the Workstations list, then disappear. AnswerThe problem is related to the image you have created for the workstation. When you created the image you installed the Tracker, th...

I am receiving the following error when testing settings with the Blueprint Server Configuration tool (using .NET standard remoting): "request failed with HTTP status 504: proxy time out" This issue is caused by DNS not resolving the server host ...

When installing the Blueprint Analyst, after selecting 'Install on an existing database' the browse window fails to list remote SQL servers, meaning that you cannot proceed any further with the installation. Check the following: That the server ...

Does the psbprint SQL user have to have DBO permissions for all the Blueprint databases? Yes, the psbprint user must have DBO permissions to all Pharos Blueprint databases.

What are the known limitations of Blueprint and Cluster? Known Limitations Print Profiler is disabled only on one node of the cluster In a cluster environment, the Print Profiler is disabled only on one node of the cluster. You have to disable ...

What happens when a Blueprint Enterprise license expires? If a Blueprint Enterprise license key expires the following is expected to happen: Users will not be able to release jobs from Secure Release terminals. Upon login, they will receive a m...

Is "Citrix XenApp 5.0" supported by Blueprint 3.5 SP1 & R2? Pharos Blueprint Enterprise 3.5 R2 and the 4.x version that is not yet released do support "Citrix XenApp 5.0".

The Tracker fails to install silently when the /dir option is specified as well as the /s (silent) option. The Pharos Blueprint Installer will only run in silent mode if the /s option is specified before all other command line options. This is a k...

Problem: Blueprint Server Configuration tool fails the Blueprint tracker test with error message "utf/html was returned and utf/xml was expected". Information: This error message is returned when another application is installed with the Blu...

Issue: When attempting to reinstall BPE 5.0 Analyst on a server and both the operational and data warehouse databases exist, the installers will display an Invalid Install Settings dialogue, after the SQL Server hosting the data warehouse has bee...

The Blueprint Enterprise Server Configuration Tool has two command line options that can be used to update Blueprint when a Collector server is renamed, or when a Collector is "cloned" from a base image. The Server Configuration Tool (PharosSystem...

Pharos has had reports of the following error releasing print jobs in a secure release enviroment where there is no job name assigned to the print jobs. "Failed to release print job" Blueprint does have a limitation of not being able to release pr...

Why am I getting a "Program might not have installed correctly" dialog box when installing Pharos Blueprint Tracker 4.2 on Microsoft Windows 7 (64-bit)? The Pharos Blueprint Tracker 4.2 install and uninstall packages have been designed to be com...

During the installation of Blueprint Enterprise 3.5 the follow error occurs: "No local database server instances have the correct version and edition" or "A Local SQL Server of the correct version and edition can't be found. Check that the local ...

Is a static IP address required for the Blueprint Collector/Analyst? Yes, a static IP address is required for the Blueprint Collector and Analyst to run correctly.

When authenticating against Active Directory, the following error message appears: "Error: The authentication mechanism is unknown" This error occurs when the Blueprint server attempting to authenticate against the Active Directory is in a domain...

When I attempt to clear the Collectors replicated data on an Analyst after applying hot fix / upgrading the server, I receive the following error message. Error: Replicated data could not be cleared for the following servers Symptoms: Have a...

Where does Blueprint get the print job name from? Does Blueprint just look in the PostScript or PCL header for a job name? The job name is gathered from the operating system, not the spool file. If you look in the print queue window for a printer ...

What information do I need to diagnose a Blueprint pagecount problem? For incorrect page count issues, run the Diagnostic GUI and perform the following step after turning logging on: For BP 2.1, select the Printer Info tab from the navigation bar...

The attached document provides information on sizing sites prior to an install of Blueprint Enterprise, detailing hardware and software requirements for the hardware and network environment that Blueprint components will be installed on. See the a...

What do I need to diagnose a Blueprint Tracker problem? Obtaining the following information will assist in the resolution of a Blueprint Tracker problem Information to collect: Run the Diagnostic GUI. For BP 2.1 the exe is installed in the ins...

How can I decrease the time taken when I generate reports from a standalone Blueprint Administrator? This is a known issue for Blueprint 3.5. On the workstation which has the Blueprint standalone Administrator installed replace the existing repor...

How does the Device name field on the Devices screen in Pharos Blueprint Administrator get populated? Device records can be created three ways: Auto-creation by the Blueprint Normalizer, i.e. autodiscovery of devices using print transaction dat...

Collector servers fail to communicate with the Analyst with the message: "The test for HTTP connectivity to the parent server failed." The affected servers may not appear on the Server Health screen at the Analyst, or they may appear, but generate...

With MobilePrint integration, you can either send documents you wish to print via email or upload them to the Pharos Print Center. How do I send print jobs via MobilePrint? With MobilePrint integration, there are two additional ways you can send d...

When printing a document in BP / subsequent print jobs do not work (hang in print queue / crash Spooler), but restarting the Print Spooler service temporarily relieves the issue Note that the Print Spooler service must be running normally before we...

After installing the Blueprint 3.5 Tracker on a Great Plains Terminal Server or Windows Terminal Server print jobs remain in the print queue and the Blueprint Tracker fails. On some Great Plains and Windows Terminal servers it is possible that per...

As of version 3.2, Blueprint Enterprise supports installation on the following non-English versions of Windows and SQL Server: French Italian German Spanish Brazilian Portuguese Japanese Chinese Blueprint Enterprise installs ...

How does Blueprint 3.5 handle usernames when installed on a site with multiple domains where the username is present in both domains? Blueprint will install and operate in a multi-domain environment, but will treat equal userna...

How can we modify an existing installation to show simple costing (e.g. $0.50 color, $0.25 B/W) instead of the Lyra costing? To override the Lyra costing, run the following SQL statements (using Query Analyzer) on the system: use psbprint update...

When I am in Blueprint 3.1/3.2 the print transactions are not being recorded in the BluePrint database due to MSMQ issues. Some background information on the incident are found below: Period end close and reports do not show any print trans...

While upgrading the Blueprint Tracker, the following error message appears regarding the Blueprint ComTaskMaster service: "Cannot delete the service." This error appears if the Windows Services manager (Administrative Tools > Services) is open...

How do I manually import Tracker XML print job files into the Collector or Analyst? There is a command line tool that is installed into the bin directory of Collector and Analyst servers. The command line arguments of the tool are as follows: Us...

I receive the following two errors when testing the FTP connection with the "Pharos Blueprint Enterprise Services Tester": The current socket connection has been reset Not logged in In IIS the client has set denied permission on: FTP Si...