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Tracker install error: "The application or DLL C:\WINNT\system32\OLE32.DLL is not a valid Windows image."
The following error occurs when installing the Tracker: "The application or DLL C:\WINNT\system32\OLE32.DLL is not a valid Windows image. Please check this against your installation diskette." This error occurs when installing the Tracker on...
Written by
Migration Team
Updated on : 01 Apr 2024
NT Logon Plug-in fails logons on Active Directory
The NT Logon Plug-in fails logons on Active Directory. Contact Pharos Support for a newer version of the NT Logon Plug-in (Version 5.3.0.2058 or later)
Written by
Migration Team
Updated on : 01 Apr 2024
OpenSSL TLS heartbeat read overrun defect (Heartbleed)
Are Pharos products affected by the OpenSSL "Heartbleed" defect? The OpenSSL TLS heartbeat read overrun defect (CVE-2014-0160), termed "Heartbleed", specifically affects the OpenSSL 1.0.1 libraries. The exploit targets web services via the T...
Written by
Migration Team
Updated on : 01 Apr 2024
The "Advanced" printer icon appears to be grayed out and or does not do anything when clicked while installing MAC Popups.
During the installation of the MAC popup client when you click the "Advanced" icon nothing appears to happen or the button appears to be grayed out. Pharos is aware of this issue and has determined that there is delay on some MAC computers in re...
Written by
Migration Team
Updated on : 01 Apr 2024
When running Pharos Reports on Windows Vista, Windows 7 or Windows Server 2008 there is no button to change the Default Printer.
When running Pharos Reports on Windows Vista, Windows 7 or Windows Server 2008 there is no button to change the Printer Device. On Windows XP I am able to click the "Printer" button and then choose the default printer for Reports to use. How ...
Written by
Migration Team
Updated on : 01 Apr 2024
Job Cost Method is not charging for the correct paper size with a Toshiba PCL driver.
Problem: Job Cost Method is not charging for the correct paper size with a Toshiba PCL driver. Cause: The Toshiba driver is generating A3 pages as a "Custom" page size Solution: Use the Toshiba PostScript driver.
Written by
Migration Team
Updated on : 01 Apr 2024
Monitor Translator error: "Received Soap Fault: 2; Translator.ConnectFailure; Failed to create SOAP client object"
I am receiving this error message from the Monitor Translator log Received Soap Fault: 2; Translator.ConnectFailure; Failed to create SOAP client object This is a common problem with the Monitor Translator. Solution: Download and ins...
Written by
Migration Team
Updated on : 01 Apr 2024
When I Batch Set Balances, Batch Credit or Batch Debit Users I receive a timeout error in Pharos Administrator
When I Batch Set Balances, Batch Credit or Batch Debit Users I receive a timeout error message in Pharos Administrator. How can I increase the timeout to avoid this problem? Customers can increase the following timeout values: HKEY_LOCAL_...
Written by
Migration Team
Updated on : 01 Apr 2024
Error when running EDI verification test
When testing the Pharos EDI Server this error occurs: Error: A string literal was expected, but no opening quote character was found. Line: 20 Server Error in '/ Initialize Session Failed This has been traced back to a problem w...
Written by
Migration Team
Updated on : 01 Apr 2024
Out of memory error when building packages
I receive the following error message when building a package: Initializing build process. Packages will be built to: C:\Program Files\Pharos\Bin\PackageCreator\ Resources are loaded from: \\TEST\D$\Program file:///\\TEST\D$\Program> P...
Written by
Migration Team
Updated on : 01 Apr 2024
Why don't packages build on remote Print Servers?
Why don't packages build on remote Print Servers? Packages can be built on all Print Servers as long as the build machine has read and write access to the Package Build Location and Shared Directory. The machine will also require access to the ...
Written by
Migration Team
Updated on : 01 Apr 2024
Creating banner pages
Creating banner pages. A banner page can be configured to print just before a print job. Also, since banner pages are specified for individual Spool Queues, different location can have their own banner pages, or none at all. Banner pages can...
Written by
Migration Team
Updated on : 01 Apr 2024
Unsupported Crystal XI Reports Export Formats
When using a full version of Crystal XI reports I see a number of additional export formats. Why are these not available within Pharos and are they currently supported? While Crystal Reports XI makes some new additional export formats availa...
Written by
Migration Team
Updated on : 01 Apr 2024
Server Performance Monitoring and Analysis
Server Performance Monitoring and Analysis I received this great info from one of the trainers from SQL PASS Organization. The attached file PerfMon Setup , gives step by step instructions on setting up the Windows Performance Monitori...
Written by
Migration Team
Updated on : 17 Apr 2024
Error: You must specify a Database server that is either local or a local named instance
When I attempt to install the Blueprint Analyst Database I cannot install the database and receive the following installation message when selecting a remote SQL server. Error: You must specify a Database server that is either local or a local name...
Written by
Migration Team
Updated on : 17 Apr 2024
How do I change the Diebold ETI communication port?
Diebold is making changes to the server listening port. How do I update the port information so that the Pharos Diebold ETI gateway communicates on the new port? The Pharos Diebold ETI Gateway port is specified in the file: dc_svr file (c:\window...
Written by
Migration Team
Updated on : 01 Apr 2024
How do I find the EDI password?
How do I find the EDI password? You can locate the EDI password in the registry of the machine where the Pharos EDI is installed: HKEY_LOCAL_MACHINE\Software\Pharos\EDI\EDI Server Password
Written by
Migration Team
Updated on : 01 Apr 2024
Screen Prints From QWS3270 (a terminal emulation application) Are Hard To Read
Symptoms: Print jobs are hard to read. The text on the paper is a very light gray/grey. Screen prints from terminal emulation program/application are useless. Environment: QWS3270 Terminal Emulation software ...
Written by
Migration Team
Updated on : 01 Apr 2024
Pharos Web Remote only displays 100 transactions
How can I increase the number of transactions displayed? Note: You may also see a '503 Service Unavailable' error when using Web Remote due to larger amounts of data being returned by the server to the web client above what the system is initial...
Written by
Migration Team
Updated on : 01 Apr 2024
Banner Template fails when using parenthesis in the filename of the job
Banner page will not print as intended, fails at _UNP_JOBNAME_. No further variables are showing after _UNP_JOBNAME_. PROBLEM: If a single parenthesis is present in the filename of a print job, the banner page will not print as intended. This ...
Written by
Migration Team
Updated on : 01 Apr 2024
Pharos Administrator Alert Error Message: "No Popup data available"
When I review the Pharos Administrator Alerts log I see the following error message: Error 29074 "No Popup data available" Error 29049 "Direct queue error on job '' for '': No popup data available Jobs do not appear at on the printer when ...
Written by
Migration Team
Updated on : 01 Apr 2024
Pharos Remote's transaction view does not display local currency
Why doesn't the transaction view in Pharos Remote use the correct currency settings? Pharos Remote is a web application, and as a result it does not use the server's Regional Settings to determine currency format. To change the currency symb...
Written by
Migration Team
Updated on : 01 Apr 2024
Pharos Web remote displays 500 errors when selecting a transaction from the printing tab.
Pharos Web remote displays 500 errors when selecting a transaction from the printing tab. When selecting a transaction from the printing tab or queue tab you can sometimes be prompted with a 500 error. This issue is solved in hot fix 4 for Phar...
Written by
Migration Team
Updated on : 17 Apr 2024
How does Pharos printer error detection work?
How does Pharos printer error detection work? Printer error detection is performed by the Pharos Print Server. The Pharos Print Server checks the status of the printer as seen in Windows Print Manager. By default the Pharos Print Server will as...
Written by
Migration Team
Updated on : 01 Apr 2024
Popup Client fails after upgrade with "Connection timed out"
After an upgrade of the Popup Server, the Popup Client is upgraded but no longer works. A "connection timed out " error is displayed. Normal troubleshooting reveals no network connectivity problems. The upgrade of the Popup Server may have fail...
Written by
Migration Team
Updated on : 01 Apr 2024
Transactions Log file keeps growing.
Problem: SQL Transactions Log file keeps growing. Cause: When SQL runs a backup, the Transaction Log is truncated. SQL Agent never ran, Transaction Log size kept growing. Solution: To free up the space in the SQL Server transaction log for the...
Written by
Migration Team
Updated on : 01 Apr 2024
When I select alerts in the Pharos Administrator I receive the following error "Unable to load the full list of Alerts"
What does it mean when I select alerts in the Pharos Administrator I receive the following error "Unable to load the full list of Alerts" This means that the alerts log is very full so big that the SQL temporary database, which temporarily moves t...
Written by
Migration Team
Updated on : 01 Apr 2024
Custom field definitions for the Internet Charging module
The Internet Charging module stores transaction data in the custom_transactions table of the Pharos Database. The following data is stored: transaction_id ID number linking to the Transactions table custom_transaction_type Internet Time (fixed va...
Written by
Migration Team
Updated on : 01 Apr 2024
Microsoft Windows displays fewer printers than are installed
Symptoms The number of print queues displayed is less than the number installed Can't find a recently-added print queue Environment Pharos Systems Blueprint Enterprise Pharos Systems Uniprint Suite Microsoft Windows Vista Micros...
Written by
Migration Team
Updated on : 01 Apr 2024
How do I credit or debit a group of users?
The Users context in Pharos Administrator has options to credit or debit the account of a single user, and batch operations to credit or debit all users. How do I change the balance of a group of users, but not all of them? The user batch opera...
Written by
Migration Team
Updated on : 01 Apr 2024
How to setup Innovative Gateway without using PIN number
How To setup Innovative gateway without using PIN number at the Pharos station. (Normally there is a prompt to use the PIN number.) You will have to create a new Bank or configure the Bank being used as follows: Source of Payment: none Source...
Written by
Migration Team
Updated on : 01 Apr 2024
Modifying the email messages that Mobile Print sends to users.
Question: Is it possible to modify the automatic reply sent from Mobile Print when someone emails a job to the Mobile Print server? Environment: Pharos Mobile Print 2.0 and greater for Uniprint and Blueprint Answer: You can modify the email me...
Written by
Migration Team
Updated on : 01 Apr 2024
How do I use the Microsoft MemSnap monitoring tool?
How do I use the Microsoft MemSnap monitoring tool? Memsnap Overview Product(s): * Windows Server 2003 R2 * Windows Server 2003 with SP1 Updated: March 28, 2003 Memsnap.exe: Memory Profiling Tool This command-line tool takes a snapshot...
Written by
Migration Team
Updated on : 01 Apr 2024
None of the buttons appear when I try to build a client installation package
Why do none of the buttons appear in the Package Builder interface when I try to build a package? The Package Builder application does not work with large fonts enabled in Windows. Disabling large fonts on your server should allow you to use the...
Written by
Migration Team
Updated on : 01 Apr 2024
IIS Error: Unauthorized: Authorization failed by an ISAPI/CGI application. Internet Information Services (IIS)
I receive this error message when browsing to the Nerve Center HTTP Error 401.5 - Unauthorized: Authorization failed by an ISAPI/CGI application. Internet Information Services (IIS) or HTTP Error 401.3 - Unauthorized: Access is denied due to an A...
Written by
Migration Team
Updated on : 01 Apr 2024
ODBC errors during Pharos installation
What should I do if I encounter an ODBC error during installation of Pharos? If an ODBC error is encountered while installing any components, close any applications that use ODBC (including services), and run the installation again.
Written by
Migration Team
Updated on : 01 Apr 2024
Corrupt print jobs when sending via Novell
When sending print jobs via a Novell print server, print jobs arrive corrupt at the printer. Set up as follows: iPrint Client -> NetWare 6.5 SP7 + NDPS Gateway (NDPSGW) + Printer Agent -> Via LPD -> Pharos Uniprint running on Microsoft Windows ...
Written by
Migration Team
Updated on : 02 Apr 2024
Problem with Nerve Center obtaining Cookies
Using MS Internet Explorer to access the Nerve Center, upon logon, it is possible to get the error: “Cookies not enabled in your browser, Nerve Centre requires session cookies to be enabled" when in fact the browser is set to receive cookies. NOTE:...
Written by
Migration Team
Updated on : 02 Apr 2024
ASP.NET does not work with the default ASP.NET account on a domain controller
The EDI service is installed on a Domain Controller and every time the EDI Verification Tool is run an error similar to the one listed below is returned: Error Reference to undefined entity 'nbsp' The web application you are attempting to access o...
Written by
Migration Team
Updated on : 02 Apr 2024
Error: 'Not supported' when running Pharos Reports.
Cause: The error message is not generated by Pharos. Probable cause of the problem is an "old" DLL affecting the client PC, which Pharos is making a call to. That DLL can't handle the call, hence the error "Not supported". Solution: Uninstall th...
Written by
Migration Team
Updated on : 02 Apr 2024
Pharos Station debits ITC card, but print job does not release.
The problem occurs when a Pharos Station has an ITC magstrip reader (ITC1015) attached to debit funds from ITC cards. Users can log on to the Pharos Station, see their jobs and see their correct unit balance. When a user clicks their job, it page c...
Written by
Migration Team
Updated on : 02 Apr 2024
Package creation error: "Communication Error - please try again: Server Closed Connection."
When I try to create an Install Package in Pharos Administrator, I receive the following error: error; Communication Error - please try again: Server Closed Connection. This error message can be caused by a corrupt installation of the print drive...
Written by
Migration Team
Updated on : 02 Apr 2024
ComTaskMaster service will not start
ComTaskMaster service will not start; it appears to start, but then stops. Faulting application CTskMstr.exe, version 3.6.4685.0, faulting module PCInfo.dll, version 3.6.4685.0, fault address 0x00029cb9. You need to update to a new version of the...
Written by
Migration Team
Updated on : 02 Apr 2024
Diebold ETI Error: Configure file not loaded
The following error appears in the IP Biller log file: [01/Jul/03 16:21:08:453C00001 i] Reply IP Biller:CMD_FAIL[#28]Diebold system error, please contact Diebold system administrator; error: Configure file not loaded To resolve this problem, copy...
Written by
Migration Team
Updated on : 02 Apr 2024
Employee Transaction detail report lists certain document titles with high page counts
When I view the Employee Transaction detail report lists, certain common document titles have very high page counts. How do I stop these documents from distorting the collected data? These document titles need to be added at: Tracker Settings > A...
Written by
Migration Team
Updated on : 02 Apr 2024
Can the Pharos Web Remote be branded with our company logo's or colors?
Can the Pharos Web Remote be branded with our company logo's or colors? No, the Pharos Web Remote application does not have an option to be branded.
Written by
Migration Team
Updated on : 02 Apr 2024
IIS Error: The requested resource is in use.
When you try to view a Microsoft Active Server Pages (ASP) Web page that is hosted on Microsoft IIS 5.0 or IIS 6.0, you may receive one of the following error message: "The requested resource is in use" "HTTP 500: Internal Server Error" "Error me...
Written by
Migration Team
Updated on : 02 Apr 2024
Secure Release Here: Users cannot log on at terminals
Users are unable to log on at terminals to release their print jobs. Possible causes of this problem are: The employee may have simply entered the wrong logon details at the terminal. You may need to check their account in the authentication sy...
Written by
Migration Team
Updated on : 02 Apr 2024
Why does a Patron Search (Nerve Center) return all users from all groups and not just the Group selected?
Problem: When doing a Patron Search from the Pharos Nerve Center, instead of returning members of the selected Group the search returns all Users for all Groups. Solution: Check to see if the Group names contain underscores "_" (for instance You...
Written by
Migration Team
Updated on : 02 Apr 2024
Discount Rates Schedules don't work when using Standard Charging
Discount Rate Schedules don't take effect and the job is costed incorrectly. If Standard Charging is used rather than a Job Cost Method when setting up charging for a given Spool Queue, Discount Rates are not correctly calculated. This is a known...
Written by
Migration Team
Updated on : 02 Apr 2024
Popup Package Failed to Enumerate Ports, Error Code=1726
Every time I install Pharos Popup's I receive the error below Failed to Enumerate Ports, Error Code=1726 If you change the print process on the spool queue and printer to use Winprint RAW instead of HPZPP3zw RAW (as an example) and rebuild the pa...
Written by
Migration Team
Updated on : 02 Apr 2024
What versions of Crystal Reports does Pharos use?
What versions of Crystal Reports does Pharos use? Versions 6.1 - 7.1 use Crystal Reports 8.0. Version 7.2 uses Crystal Reports 11.0. Report modifications for Pharos versions 6.1 and older are no longer supported.
Written by
Migration Team
Updated on : 02 Apr 2024
Pharos Popup Client displays two popups per print job
For some print jobs types (for example, Excel) or some print drivers, when printing through a Popups printer with questions assigned, the Popup questions appear twice. To fix this problem, apply the following two registry keys: [HKEY_LOCAL_MACHIN...
Written by
Migration Team
Updated on : 02 Apr 2024
Pharos Station fails to connect to server.
Why does the 8.1 Pharos Station report "Connection refused" or "Windows networking is not ready" when the Station computer first starts? The Pharos Station is trying to start either before the Pharos Database Proxy service is running, or before th...
Written by
Migration Team
Updated on : 02 Apr 2024
Pharos Station reservation Cancel button does not always work
At the Pharos Station, the Cancel button on the confirmation screen of the reservation wizard does not always work and returns an error: "List index out of bounds (0)" This issue is fixed in the recent 7.2 release of the Pharos Solution Suite.
Written by
Migration Team
Updated on : 02 Apr 2024
Print Jobs Disappearing from Pharos Queue immediately
After I install Pharos and test a print job to a print queue, the print job shows in the Pharos Queue for 1-5 seconds and then disappears. Accidentally Installed pop-ups to server and then uninstalled them. Doesn't happen until after I do a change c...
Written by
Migration Team
Updated on : 18 Apr 2024
Collector can contact Analyst on install, but fails server health checks
Collector servers are able to contact the Analyst during installation (when the Analyst's name is specified), but their server health checks fail after installation, indicating that they cannot contact the Analyst. This problem can occur when the ...
Written by
Migration Team
Updated on : 02 Apr 2024
How to configure Pharos Station not to display the job cost.
How to configure Pharos Station not to display the job cost. Create the following registry value on the Pharos Station with a value of 0. HKLM\SOFTWARE\Pharos\Station ShowPrintJobCost REG_DWORD If the value for this key = 0, the Printing screen ...
Written by
Migration Team
Updated on : 02 Apr 2024
Pharos Innovative III Gateway PatronData calls are failing.
I am recieving bad returns from the Pharos Innovative III Gateway for the PatronData URL (see below) (customer pin codes removed for security and replaced by x's) [17/Jun/09 15:18:51:968 P5336 T716C00001 d] PatronDataURL: http://10.100.0.2:4500/PA...
Written by
Migration Team
Updated on : 02 Apr 2024
Failed to call MS XML parser Class not registered
I receive the following error message from the Popup Client interface: "Failed to call MS XML parser Class not registered" Install Microsoft Core XML Services (MSXML) 6.0, available at: http://www.microsoft.com/downloads/details.aspx?familyid=9...
Written by
Migration Team
Updated on : 02 Apr 2024
Spool queue not showing correct features.
Printer queue shows options to print multiple pages per sheet. Spool queue does not have this option. Open regedit and check printer reg settings. Most settings are the same. Need to copy printer attributes reg key from HKEY_LOCAL_MACHINE\SOFTWAR...
Written by
Migration Team
Updated on : 02 Apr 2024
Installing a Package / Tracker as the Administrator when logged in as a user account
You would like to install the Package / Print Tracker through a login script but as Administrator. The command you will need to run in the batch file is runas Run As Different User runas.exe The RunAs program runs a program as a different user,...
Written by
Migration Team
Updated on : 02 Apr 2024
Swipe card logon does not work when screen saver running
When the screen saver is running, the first swipe of a card through a keyboard wedge does not work. When the screen saver is gone, card swipes work. Disable the Windows screen saver so that the Pharos screen saver can run. The Windows screen saver...
Written by
Migration Team
Updated on : 02 Apr 2024
Internationalizing Popup questions
The questions displayed by the Popup Client are configured in Pharos Administrator at Output Management > Popups > Questions. These can be written in any supported language. This article contains sample text for the three standard questions (Usernam...
Written by
Migration Team
Updated on : 02 Apr 2024
Microsoft Office 2010 Print Jobs Are Very Large
Environment Microsoft Office 2010 Pharos Systems Blueprint Enterprise (all versions) Pharos Systems Uniprint Suite (all versions) Symptoms Server's hard disk fills up Excessively large print/spool files on server hard drive ...
Written by
Migration Team
Updated on : 18 Apr 2024
Information on migrating printers to a Windows Server 2008?
Information on migrating printers to a Windows Server 2008? The Windows Printer Migration tool 3.1 is not supported by Windows Server 2008. Note: The contents of this article only to provide a direction on this procress, for the most current in...
Written by
Migration Team
Updated on : 02 Apr 2024
ITCChip logon DLL - Cash version of DLL
After upgrading the Pharos Station, ITC chip card readers no longer function. When a user inserts their card, selects a job and tries to release it, their card is ejected and the job hasn't printed. It is possible the customer has a special versio...
Written by
Migration Team
Updated on : 02 Apr 2024
Updating SiteMonitor SQL connection settings
How can the SQL connection's server instance, username and / or password be updated for Pharos Systems SiteMonitor? This procedure utilizes the SiteMonitor installation utility (SiteMonitor.msi) to generate a new configuration file. It will be nec...
Written by
Migration Team
Updated on : 02 Apr 2024
Screen Prints From QWS3270 (a terminal emulation application) Are Hard To Read
Symptoms: Print jobs are hard to read. The text on the paper is a very light gray/grey. Screen prints from terminal emulation program/application are useless. Environment: QWS3270 Terminal Emulation software "Universal" prin...
Written by
Migration Team
Updated on : 02 Apr 2024
Error: The memory could not be "written".
You receive the following error on certain Pharos applications: The instruction at 0x00401320" referenced memory at "0x00000000". The memory could not be "written". The instruction at "0x00401320" referenced memory at "0x00000000". The memor...
Written by
Migration Team
Updated on : 02 Apr 2024
Pharos Station screen saver won't display
Why does the Pharos Station's screen saver never appear? This usually indicates that the account that the Pharos Station is running under doesn't have permission to start the screen saver. If your site isn't using domain group policies, this can ...
Written by
Migration Team
Updated on : 02 Apr 2024
Unable to see the newly added print queue on a clustered printserver after installing a Collector/Tracker on it. And the print queues remain in a "printed" state.
I have installed a Collector or Tracker on a clustered print server. When I add a new queue, print jobs sent to the queue are not tracked; they remain in the queue in a "Printed" state. In addition, I cannot see the new queue in the Blueprint Admini...
Written by
Migration Team
Updated on : 02 Apr 2024
When a user prints they recieve the following Print Station error message "Unable to select a Printer: Printer 'Printer1' is in error state 'Error, Job printing, Error'
When a user prints they recieve the following Print Station error message "Unable to select a Printer: Printer 'Printer1' is in error state 'Error, Job printing, Error' This is caused by the first printer being in an error state. The printer with ...
Written by
Migration Team
Updated on : 02 Apr 2024
Cluster Registry Key issues
On a cluster server, every time I apply a registry key to enable logging or change the Host Name it seems to disappear when certain Pharos services start or restart. Remove the registry replication that is associated with each Pharos Server: Op...
Written by
Migration Team
Updated on : 02 Apr 2024
VMware and Virtual Machine Product Support
Can I install the product on VMware or Virtual Machine? Does the product support Virtual Machine and or VMware? VMware and various versions of GSX server have been tested and are utilized by Pharos to QA and Support the product. The product can be...
Written by
Migration Team
Updated on : 02 Apr 2024
How to remove all the Transactions associated with a Printer.
Problem: How to remove all the Transactions associated with a Printer and resource usages. Cause: Resource usages are not removed along with transactions. They need to be purged manually. Solution: This can be done using SQL Query Analyzer, by...
Written by
Migration Team
Updated on : 18 Apr 2024
If I change the print driver on the server will the Automatic Updater also update the driver on the desktops?
I need to change the driver on the Pharos Print Server. Will the Automatic Updater, included in the Pharos Installation Package, also update the driver on the desktops? Drivers on installed client workstations will be updated if the original insta...
Written by
Migration Team
Updated on : 02 Apr 2024
Pharos Administrator error "An MFD requires a Copy Station that uses the same print server and does not already have the maximum number of copiers."
In the Pharos Administrator, when trying to add an MFD, the following error occurs and prevents you from adding the MFD "An MFD requires a Copy Station that uses the same print server and does not already have the maximum number of copiers." When...
Written by
Migration Team
Updated on : 02 Apr 2024
Diebold ETI Error: Configure file not loaded
The following error appears in the IP Biller log file: [01/Jul/03 16:21:08:453C00001 i] Reply IP Biller:CMD_FAIL[#28]Diebold system error, please contact Diebold system administrator; error: Configure file not loaded To resolve this problem, copy...
Written by
Migration Team
Updated on : 02 Apr 2024
Removing the Pharos AutoUpdater from installed Popup Clients
Question: How do I stop the Pharos Automatic Updater from running if it's already been installed? Environment: Uniprint 9.0 and greater Popup Client Solution: Browse to the C:\Program Files\PharosSystems\Core directory, and open the CTsMst...
Written by
Migration Team
Updated on : 18 Apr 2024
CBORD Odyssey Gateway using "Keyboard Entry" mode and not "Swipe Entry" mode.
How to Configure the Pharos CBORD Odyssey Gateway to use "Keyboard Entry" mode and not "Swipe Entry" mode? The following steps will allow you to change the configuration file to "Keyboard Entry Mode". Navigate to the "..\Program Files\Pharos\Bi...
Written by
Migration Team
Updated on : 02 Apr 2024
How can I determine the service pack that's installed on SQL Server?
How can I determine the service pack that's installed on SQL Server? To determine the service pack that's installed on your SQL Server, open SQL Query Analyzer. Connect to your server. Execute the following command: SELECT @@VERSION GO The out...
Written by
Migration Team
Updated on : 02 Apr 2024
SQL Server stopped due to oversized Transaction Log.
The Pharos Principal Server is not functioning correctly as the hard drive is full. The Pharos Database Transaction Log is using all available HD space. This can happen if the SQL Server Agent is never turned on. When backups are run, the log is t...
Written by
Migration Team
Updated on : 02 Apr 2024
Color application limiting does not work with Terminal Services
When using Terminal Services can users be restricted so that they can only print color from certain applications? The Color Limiting feature introduced in Uniprint 7.2 has two functions: Access to color printing can be allowed or disallowed on ...
Written by
Migration Team
Updated on : 02 Apr 2024
Can Blueprint and Uniprint be installed on the same machine?
Can Blueprint and Uniprint be installed on the same machine? As of Pharos 8.0, Blueprint and Uniprint cannot be installed on the same machine.
Written by
Migration Team
Updated on : 02 Apr 2024
How do I use DBCC ?
I am having issues with my Pharos Database and I would like to perform checks to make sure the database is in stable state, how do I perform these checks? Why you need to use DBCC If you are wondering why using DBCC is even necessary, here a...
Written by
Migration Team
Updated on : 02 Apr 2024
How to modify reports to exclude holiday days.
Problem: How to modify reports to exclude holiday days. Solution: You need to modify reports, so that stored procedure calculates the Holidays and does not include such days in the report. Set up the table to hold the date of the closed days ...
Written by
Migration Team
Updated on : 18 Apr 2024
When I update configuration settings at the Analyst, they do not appear at Collectors
When I update configuration settings at the Analyst, the changes are not actioned at Collectors. Data and configuration settings are cached at Collectors in order to reduce load on the Analyst and provide extra redundancy. New configuration settin...
Written by
Migration Team
Updated on : 02 Apr 2024
How do I reset printer statistics so that printer pooling works correctly?
My printer statistics need to be reset so that printer pooling works correctly, as one printer has a larger volume. How can I reset printer statistics? You can use the following SQL procedure to update the resource_usages table: Open SQL Query...
Written by
Migration Team
Updated on : 02 Apr 2024
How to change Nic Bindings of two network cards?
How to change Nic Bindings of two network cards? To change the binding order of network adapters: Click Start, click Run, type ncpa.cpl , and then click OK. You can see the available connections in the LAN and High-Speed Internet section of th...
Written by
Migration Team
Updated on : 02 Apr 2024
VMWare : Resize Virtual Disk & Partition
How can I resize, increase, or expand the size of my drive/partition when using VMWare ? Power off the VMWare virtual machine that has the virtual disk that you want expanded. Resize the VMWare virtual disk using the VDiskManager tool that co...
Written by
Migration Team
Updated on : 02 Apr 2024
WCF Service
What is the WCF Service The WCF Service is in place purely to support the Remote application. As such, it's somewhat unfortunately named! It's basically an aggregator: Pharos Web Remote connects only to the WCF Service, and the WCF Service manages...
Written by
Migration Team
Updated on : 02 Apr 2024
Capturing a detailed log from the Popup Client components
How can I capture detailed logs from the Popup Client? Obtain a copy of DebugView from this location: http://technet.microsoft.com/en-us/sysinternals/bb896647.aspx Run DbgView.exe on the Popup Client machine. Check the Capture menu, and be...
Written by
Migration Team
Updated on : 02 Apr 2024
How do I create a new lead?
How do I create a new lead? Creating a new Pharos Lead will kick off an automated process whereas your entry will be routed directly to the inside sales team for immediate follow up (> 10 min during business hours). To create a lead: ...
Written by
Migration Team
Updated on : 18 Apr 2024
Can I run the WCF on another port?
Can I run the WCF on another port? NOTE: McAfee has a service that was running called "FrameworkService.exe" which uses the same port as the WCF. It is possible to run WCF on another port. Here is what you need to get a working WCF/Remote ...
Written by
Migration Team
Updated on : 01 Apr 2024
DNS failure on client machines
Why when I attempt to start the Pharos 7.1 Services do I receive the following error message: "No route to host" Under certain network configurations, some Pharos components fail to start up and instead produce the error message "No route to host...
Written by
Migration Team
Updated on : 01 Apr 2024
How to override batching settings on Tracker machines
Trackers send print jobs to Collectors in batches, in order to reduce load on the network. The operation of the batching process is configured in Blueprint Administrator at Tracker > Settings > Basic Settings tab ; however, these settings can be o...
Written by
Migration Team
Updated on : 01 Apr 2024
Vista Popup Installation Error Message: "An unidentified program wants access to your computer"
Problem: When installing the Vista Popup Client packages the following error occurs: "An unidentified program wants access to your computer" (Screen Shot Attached) Solution: The Pharos Package Installer needs to run with “Run as Administra...
Written by
Migration Team
Updated on : 01 Apr 2024
SQL PASS Organization
SQL PASS ( http://www.sqlpass.org/ ) is an user group organization of SQL and database administrators dedicated to training others and sharing information. They do a SQL Saturday which is a free event all around the country and the world. I hav...
Written by
Migration Team
Updated on : 01 Apr 2024
After I install Mac Popups, the Popup application keeps prompting me for server information.
After installing the Mac Popups, the application continually asks for Popup Server information or states that the Popup Server information is not stored correctly. If you manually edited the Popup configuration file using an advanced editor such a...
Written by
Migration Team
Updated on : 01 Apr 2024
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