Support Articles

Question: My computer has Print Scout installed, but it is missing a “Secure Queue.”  What should I do? Solution: This may be the result of an unregistered Print Scout. It also could be the result of a user simply deleting the print q...

Issue: When we send a print job, the job shows in the Print Scout app on the desktop, but when the user logs in at a secured device, the job does not appear. Environment: Pharos Cloud/HP Sentry print Solution: The issue is very commo...

Secure Release Pharos Cloud Secure Release provides three alternatives for the Pharos Secure Printer print queue that is created during installation of the Pharos Cloud Print Scout:     Pharos Secure...

Question: How do I forcibly remove a user registration and trigger the Sentry Print Setup Guide to re-request the user login? Answer: Environment: Sentry Print User Authentication Provider type: Email and OpenID. Windows: Browse to C:\User...

Problem: How can I recover my Beacon Site Encryption Key? Answer: You can try one of the two processes below to obtain your current Site Encryption Key. You can find your key by utilizing the Device Scout or Print Scout commands. It is on t...

You can enable Offline Print in the Secure > Settings page under Offline Print by toggling the Allow the system to temporarily switch to offline printing if print issues are detected to ON . Note: Don't see the Offline Print sectio...

Where do I find the log files for the Beacon Mac Print Scout? Log Files Created By The Mac Print Scout Print Scout produces log information which can be useful in troubleshooting problems. Here's a list of log files included in Mac Print Scout. ...

Download and extract the Windows Print Scout package from the Beacon web portal. Open Setup.ini . Add the highlighted line: [InstallConfig] ServerUrl= https://printscout.beacon.pharos.com SecurePrinterName=HP Secure Printer Download ...

Sentry-Print-Technical-White-Paper

It's The Best Thing Since Virtual Computing! Cloud Services represents the next step in the IT frontier. Virtual computing allowed a single, beefy server to now represent 4 or more servers, but it still had to run as purchased software licenses on ...

Goal: How do I configure Pharos Cloud Print Scout for Windows for diagnostic logging? Environment: Microsoft Windows Workstation Pharos Cloud Print Scout for Windows Resolution: The Pharos Cloud Print Scout installs a diagnostics ...

What is the Pharos Cloud Status page? ​ The Pharos Cloud Status page will provide full transparency on the real-time status of Pharos Cloud to users by:​ Displaying real-time status and historical data about Pharos Cloud system uptime&nbs...

Beacon provides several options to meet your data privacy requirements. Here are four to know about. 1. Local Storage You can select workstation local storage. In this configuration, print jobs are encrypted and stored on employee workstation...

Beacon Sentry Print provides several print release options to suit your organization's document output preferences, security requirements, and network configuration. The following PDF describes in detail each available print release method:  ...

User Registration Management This release introduces a simple way for administrators to more efficiently manage user registrations in the system. As shown here, administrators can now remove a registered proximity card if it is lost or if the user ...

Authentication method: OpenID Email Active Directory Tip:  Page 1 and 2 of each poster are identical.  Print page 1 if printing from a black & white device Print page 2 if printing from a color device

The following instructions define how to properly import Amazon SSL certificates into a HP MFP. 1.  Sign into the HP MFP 2. Navigate to the Certificates screen under Security > Certificate Management 3. Verify the following certificates e...