Troubleshooting

The error message "There are no more endpoints available from the endpoint mapper" displays when attempting to perform an administrative task in Pharos Blueprint or Uniprint Administrator. The "...no more endpoints available for the endpoint mappe...

How do I diagnose 401.x HTTP errors in IIS? There are many, many possible causes and variations, but from the IIS perspective, the top-level, logical categories are fixed. This information can help dramatically narrow down the scope of any investi...

Where can I find information on how to enable logging for any of the Pharos products? Information: Below is a comprehensive list of our products and links to the KB Articles that pertain to logging a particular component. Attached are a...

Question: Where can I find information on using DebugView, I hear about it but what is it and how do I use it? Answer Answer: DebugView is an application that lets you monitor debug output on your local system, or any computer ...

Question: How to program a Magtek USB Card reader. Information: Below are the codes needed to reprogram a Magtek card reader with the USB Swipe and Insert Reader found on the Magtek website at: http://www.magtek.com/support/so...

When using the "Test Popups" feature within Pharos Administrator, the following error message displays: "Failed to connect to host localhost on port 28203" When the Pharos Administrator can't connect to a Pharos Pop Up serv...

When printing on OS X machines that have Popups installed, the Mac Printer box displays: "Sending control file (xxx bytes)" then after some seconds: "Remote host did not accept control file (54)" The Pharos Popup Client never co...

The Pharos suite of products uses TCP/IP for all client/server communications. The attached document lists the ports that the various Pharos components use by default, and discusses issues that arise when Pharos components attempt to communica...

Introduction Prior to securing a supported printer for either Keyboard or Card authentication, the target printer(s) must be pre-configured, or readied, for deployment. There are similarities between makes (security settings, for example), bu...

Introduction In the wake of highly publicized vulnerabilities within SSL and early TLS versions, many organizations are aggressively working to "harden" servers by enabling TLS 1.2 as the only allowable cryptographic protocol. What's at risk...

Goal: Determine if a print device supports the Line Printer Daemon (LPD) protocol required for Pharos Secure Release Here job release. Environment: Pharos Blueprint Enterprise (all versions) Pharos Uniprint Suite v8.3 Pha...

Question : How do I enable the Windows PrintService Event logging? Answer : By default, print jobs on Windows Server are not logged in the Windows Event Viewer, but can be extremely helpful when trying to troubleshoot issues that rely on ...

A problem with printing from Microsoft office applications (Word, Outlook, Excel, Powerpoint) are printed out with jumbled or missing letters. The workstations all have different configurations (Windows XP and 7, Office 2007 and 2010.) They have re...

Problem : When trying to run a report using the Pharos Reports application an error is produced that the report cannot be produced as it failed to obtain Version Information from CRPE32.DLL. Text of the error in the dialog window that comes ...

The error message "Unable to connect to the Popup Server, unable to locate the port number" appears when a user prints using Pharos Popups. This indicates that the .prn file has been deleted from c:\program files\pharos\bin\temp To correct t...

Symptoms: When printing a PowerPoint slide deck through the Pharos Print Center and trying to release it at the printer, the print device is asking me to load Executive size paper.   Problem: By default, PowerPoint is configured to set...

Pharos is pleased to announce our latest solution for secure touchless printing in Uniprint and Blueprint Enterprise environments. With our recent updates to both platforms, users can now submit and release print jobs by using the updated Pharos Pri...

Installing 3.5 on a remote SQL server (Fails with the following error from the log file) Failed to execute query - Login failed for user ''. The user is not associated with a trusted SQL Server connection. Change the Authentication Mode of the ...

Which printer drivers are supported by Pharos products? In general, the Pharos Uniprint and Blueprint products do not specifically support a printer manufacturer or model over another. Instead, our software has support for various Page Description...

Goal Generate an SSL certificate that supports Subject Alternate Names (SANs) Environment Pharos EDI Web Service Pharos Print Center Generating a Certificate Request containing Subject Alternate Names Use the attached f...

Symptoms ERROR: "Session not authorized" message attempting to log into a terminal. Subsequent login attempt is successful. Delay during terminal login, with or without error message. Timeout error logging into Pharos Print Cent...

When printing to a Canon Print Queue we recieve the following printing error - “Cannot print because the version of the device controller function is old.  Contact the administrator for details”. How can I resolve this error? This was m...

Problem: I am completing the certificate request in IIS, and getting one of the following errors: "Certificate chain could not be built to a trusted root authority (HRESULT 0x800B010A)." "One or more intermediate certificates in the certifi...

Question: I have to add the manufacturer's printer installer application to the Uniprint Mac Popup Package.  How do I do this?  Answer: Sometimes, a manufacturer's installer package is required in a Uniprint...

When I attempt to start the Pharos Database Service, it fails to start and I receive the following error in the event log: Event Type: Error Event Source: PSDatabaseSvr Event Category: None Event ID: 4000 Date: 6/15/2006 Time: 2:47:4...

Symptom: Users can log into the Pharos Print Center successfully, but when a job is uploaded, the following error is received. "Received A Negative Response When Attempting Convert" Print Service logs may include the following snippet:  Line...

Question: How ports and port monitors are used within the Windows Spooler.   Information: In almost any operating system, a printer object always has a port defined. This port tells the operating system where to send the job. In W...

Symptoms: PDF documents do not print correctly PDF documents print very slowly PDF documents do not print at all Environment: Adobe PostScript printer driver Adobe PostScript-compatible printer driver Adobe Acroba...

Environment: Microsoft Windows 2003 Server (any edition) Microsoft Windows 2008 Server (any edition) Microsoft Windows 2008 R2 Server (any edition) Microsoft Windows 2012 Server (any edition) Microsoft Windows 2012 R2 Serve...

Products The following products support an SNMP (Simple Network Management Protocol) function, and may be affected by operational failure due to the cause described in this article: Pharos Systems Device Scout Pharos Systems Blueprint Phar...

I currently have the client's MDF file but I am unable to attach it to the SQL server Error: File activation failure. The physical file name "C:\Program Files\Microsoft SQL Server\MSSQL\data\Settings_Log.LDF" may be incorrect. The log cannot be r...

Preton Saver is a companion product to Pharos Blueprint Enterprise that further optimizes printing costs by reducing the amount of ink or toner applied to the page. As part of its operation it injects a monitoring function into launched applications...

What if Pages Counts, Software & Meter Reads, don't match? Why do counters or meter reads sometimes not match the print management software? Common question! Let's explore: USB ports are available on nearly all print devices and anyone wi...

We are interested in utilizing the Pharos EDI in order to integrate a custom scanner/fax machine. How would we go about getting further information on how to use the EDI? The Pharos EDI API is protected and copyrighted code that we do not share...

Problem: When I go to our sites MyPrintCenter web site I get the below error about a mismatch in versions. Information: This happens most often for one of two reasons. Reason #1: The web browser has a cached version of the MyPrintCente...

ENVIRONMENT Pharos Blueprint Enterprise 5.3.x Pharos Uniprint 9 .2 Pharos iMFP for Konica-Minolta v1.5.x Pharos iMFP for Konica-Minolta v2.x SYMPTOMS The service will not start. Cannot secure a device. ERROR: "Unable to r...

Question: When a user sends a print job configured for "black and white" printing (also called monochrome or grayscale in several printer drivers), it is identified as a color print job in reports, and is also priced out as a color print job for bi...

Symptoms ERROR: "Access was denied. Please rerun this application as a user with permission to manage printers and try again." ERROR: "Unable to set printer information for the printer 'Printer Name'. The request is not supported. Ca...

Symptoms Job attribute information is not correct Incorrect job costing Incorrect page count, paper size, color mode, duplex mode, or finishing functions Environment Pharos Systems Uniprint Suite Pharos Systems Uniprin...

When I install and test the Pharos Diebold UTI gateway I receive the following error message: Access violation at address 77BD92F9 in module 'msvcrt.dll'. Read of address 00000000 The Diebold UTI cannot be installed on an Windows 2003 Server. T...

Symptom: When I try to print a large job to my Secure Release printer, it does not print. Smaller print jobs print all the time. Is there a way to fix this? Environment: Blueprint Enterprise 5.0 and greater Information: Looking through the Tas...

Question : How do you setup logging for the Pharos Mobile Print software? Information: Activating Logging For MobilePrint 1.2 Pharos MobilePrint allows log files to be captured to help administrators when troubleshooting with Mob...

Background There is a defect within Windows 7 that will cause workstations to not reliably detect an attached print server as a Windows 2008/2012 server.  This forces bizarre “point and print” behavior resulting the print driver's settings w...

Question: How do I update the Pharos Page Counter? Answer:  Installation steps for Uniprint 8.3 and later Follow the instructions below for each Pharos Print Server Locate the Pharos Secure Release directory.  The ...

When running the Package Builder to create install packages, the following error appears: "Failed to retrieve printer information. Connection refused." This error message means that Pharos Administrator connected to a PC with the IP address speci...

One of the more forgotten aspects of Pharos Systems Blueprint Enterprise and Uniprint management is, ironically, one of its most important: The Database. Without it, both solutions are broken and battered. This blog entry focuses on database space. ...

When you swipe your magnetic card at the Pharos Release Station you receive the following error message: "Pharos Station is not supported by the gateway." How do you resolve this error? The error is caused by not having this Pharos Station set ...

Question: Uniprint and Antivirus /Anti Malware recommendations? Answer: In general, an Anti-virus product does not need to have anything included or excluded. With Symantec Endpoint Protection, we had to whitelist some of our components with tha...

All Signup Clients display the message " Out of order. The configuration for this computer could not be loaded ". The server IP Address in Pharos Administrator does not match the IP Address of the server's network card. To fix this: Run Ipconfi...

Symptoms: Pharos Systems Secure Release Service crashes ERROR: "Application Error (Event ID 1000)" is found in Event Viewer: Faulting application name: PharosSystems.SecureRelease.SecureReleaseService.exe Faulting module name: KE...

Pharos uses a SQL Server database to hold both configuration information about the system and historical information recording how the system is being used. With the release of Pharos Version 5.0 and the introduction of the new Pharos Reports appli...

When I install a package I receive the following error: "The install failed with error "AddPrinter failed with error= The printer driver is unknown." This error is not related to Pharos - it is associated with the print driver. Complete...

Blackboard Gateway returns the following error message: "Biller:CMD_FAIL[#28]Transaction failed. Unknown Error(Code = 124)." If you see this error it means that the Pharos Station sending the request should not be sending the Include Credit Limit...

This document describes the typical Roles and Responsibilities of a Print Management organization.   Every customer is different and some roles may be combined or split from what is listed. Please reference the attached document

If running a full version of SQL Server, follow these steps: Start the SQL query analyzer. Select the pharos database. Run the following script: update system set licenced_to = 'license key name', license_quick_key = 'sitecode01' ...

Problem: When printing to a Popups queue using Windows Terminal Services, a Popup dialog appears immediately for the first user, but subsequent users have to wait. Is there a fix for this? Workaround: When multiple users print to a...

When I attempt to build packages for the first time on the Pharos Print Server, I receive the following error message in the Package Builder logs: Failed to copy file c:\Program Files\Pharos\Bin\packagecreator\staticmodules\filename.exe Access...

I receive the following error message when I try to use the debit and credit functions from the Nerve Center: "Could not connect to the Pharos EDI Server: 006~ASP 0177~Server.CreateObject Failed~800401f3" Step 1 (Install Soap Tool kit) Soa...

Where the SignUp Nerve Center is installed on the same server as Microsoft Exchange, opening Web Outlook causes the following error message: “Source: DAVEX EventID: 104, Description: This server is running IIS applications in the same isolated proc...

Problem: Error: Unable to add print processor, the parameter is incorrect. Pharos Popups cannot be installed. Applies To: Windows 98, Popup Client Cause: The Pharos Installer did not copy unipcp95.dll into the system directory. Solution: Cop...

When using the MAC auto installer for created packages the printers are not installed automatically and this has to be done by hand afterwards. To find out if the autoinstaller that has been incorrectly configured you must open the package on a MA...

As of version 8.0 of the Pharos Solution Suite, the NT Logon Plug-in is no longer supported. This plug-in and its associated Bank will not be installed in new installs. It is not removed in an upgrade of an existing site, but Pharos recommends that ...

Printing a PDF from a workstation is slow and does not appear at the printer immediately. The problem may be caused by the printer driver and Adobe Reader 7. The solution is to make a few changes on each workstation. Read the following recommended...

What do I check on a customer cluster environment, if I believe the cluster setup is causing the problem? General Setup The Cluster Service (ClusSvc) needs to be running using a domain account which is a member of each node's local Administrator...

Question: Can we use Epson printers in our Pharos system? Information: When asked of Epson if they produce any drivers that are designed to work within a client/server environment, their answer is "no". The Background: We in Pharos Technical S...

Question: How to clean Windows Printer ports and drivers when faulty? Information: There are numerous documents and articles on the Internet on how to remove faulty Print Drivers, Port Monitors and other Print Spooler related items from Windows ...

How can I change the server spool folder location? To change the spool folder location: Open Printers and Faxes. On the File menu, click Server Properties, and then click the Advanced tab. In the Spool folder window, enter the path and th...

Question: What happens during a Pharos Page Counter (Pcounter.exe, and associated files) update, and why is it needed? Information: Pharos Uniprint Print and Blueprint count pages within a print job based on its page-level Attributes (color, dup...

Which Pharos products currently support Windows 7? Current versions of Blueprint Enterprise The focus has been our support statement around the Workstation Tracker (since this is the most widely deployed component). 1. BPE 3.5 service pack 1 and...

How do I enable the Pharos LDAP Plug-in to authenticate against version 3 of LDAP? Make sure you are running the LDAP Plug-in that is supplied as an attachment to this article. To turn on version 3, you need to create a DWORD registry en...

Goal: Understand the current supported product list for Microsoft Windows Server 2012 R1 and R2. Resolution The following products include support for Microsoft Windows 2012 Server Windows Server 2012 R1 Uniprint 8.3 Service P...

When loading users from a Windows domain into the Pharos Database using the Pharos batch load utility, users can be added to a group within Pharos matching the user's domain group. When re-running the batch load to add new and update existing users...

Internet Explorer by default adds an extra page at the end of a duplex print job when it has an odd number of pages. To avoid the adding of an extra page, on your Pharos Print Servers you need to set the value of the registry key “No Blank Pages” t...

How do I change the SA password and turn off the SQL security policy in SQL 2005 using OSQL? C:\Documents and Settings\Administrator>osql -E -S. 1> ALTER LOGIN sa WITH CHECK_POLICY = OFF 2> go 1> exec sp_password NULL, 'pharo...

What is the difference between the Recovery Models within Microsoft SQL Server, and how will they affect my Pharos software installation? Microsoft SQL Server 2005 through 2012 offer three Recovery Models: Simple, Full, and Bulk Logged. Of the t...

I am trying to change the domain name that the Pharos server is running on and after changing the domain on the computer and in Pharos and rebooting the server, Pharos does not connect to the instance of SQL Server located on the local machine with ...

When I install a package I receive the following error: "The install failed with error "AddPrinter failed with error= The printer driver is unknown." This error is not related to Pharos - it is associated with the print driver. Complete...

Brief Overview of Debugging the Blueprint Tracker. Brief Overview of Debugging the Blueprint/Uniprint Tracker Main Components The ComTaskMaster is the controlling process. It uses the config file CTskMstr.exe.config. This specifies the li...

Using the Nerve Center application, staff members can create block reservations for a group of users. These block reservation can include computers that already have sessions scheduled for them at the time of the block reservation. Wha...

I receive an error when running an install package on my workstation. The error from the controller log: Error: Pharos Module Updater cannot be installed on this machine. Failed to initialize the Installer Helper DLL: Unable to get a list of port...

After installing the SignUp or Uniprint Web Services on my server I can no longer use the WSUS service that was installed on the same machine. This is a known issue. SignUp requires Isolation mode when installed using IIS. WSUS requires...

Problem: How to Auto Archive Transaction details at a specified time. Solution: How the Auto Archiving feature works: Every 10 minutes or so the a background thread in Pharos Database Server makes call to the Database to confirm the license det...

The following error shows up in the server Application Event Log every few minutes: Event Type: Error Event Source: PSDatabaseSvr Event Category: None Event ID: 4000 Date: 5/29/2006 Time: 8:22:38 PM User: N/A Computer: SERVER...

When printing PDF files in Adobe Acrobat or Acrobat Reader, the jobs are not showing up on the Release Station or terminal. You may also get inconsistent results when printing from Blueprint Policy Print/Pharos Uniprint and this application. ...

After upgrading to Mac OS X 10.4 (Tiger), Popups stops working. The Popup Client appears as normal, but after information is entered and the Client is dismissed, the following error is returned: "Unable to connect to printer; will retry in 30 secon...

You can configure the system, so that Card Swipes are authenticated against Card ID field in the Pharos Database utilizing a logon script that can be purchased from Pharos Systems. To acheive this functionality you will be required to configure...

When I install a Popup Package on a Windows 7 client machine I notice that the printers are grouped and not displaying individually. How do I undo this grouping in Printers & Faxes? Below is the information one of our customers has put togeth...

Error: Call to server failed: 0x80044307 (Error in response - No response data available from the server) This problem can be caused by the Tracker communicating on the incorrect port. Check the port that is set in IIS for the default website o...

After installing the Pharos Popup Client you receive the following message on printing: "Unable to load the questions from the Popup Server - The Pharos Spool Queue does not exist." This is because you have installed a new Pharos Spool Queue...

When clients attempt to log on using the NT logon plug-in, they may be refused with a message saying the domain controller is unavailable. This may also be accompanied by unusual Kerberos errors in the event log, including a mention of KDC_ERR_BADOP...

Question : I can't find how to change the wording on email notifications sent to customers who use MobilePrint 2.2. For example - we do not allow print release from My Print Center how do I remove that information from the default email that is se...

I'm trying to set up a Pharos terminal for Secure Release Here. The printer is controlled by an EFI Fiery controller (or Canon ColorPASS). How do I do that? In the Pharos Administrator interface, you have to define the IP address of the Fiery d...

Customer states that students are asking for the balance of funds in their account at the end of the school year, but their policy is not to refund from the accounts. How can the Pharos Station repress dollar values and instead reflect the numbe...

The Pharos SIPs Gateway does not authenticate passwords. SIRSI 2003 version of Unicorn and SIPS2 Pharos Gateway SIRSI had us modify a file called SIP2.cfg so that the SIP2 socket used by Signup requires a PIN. Here is how the SIP2.cfg should look...

When trying to upgrade the Pharos Database it fails with the error: "Database master not recognized as a PHAROS database. Database upgrade cancelled the Pharos Database cannot be upgraded." Either one of two problems exist: The Pharos SQL us...

Problem: "Billing cancelled by plug-in: AT&T replied invalid transaction for tender:01". Applies To: AT&T Server and Pharos AT&T Gateway Cause: Bug in AT&T Server Solution: Unfortunately this error comes directly from AT&...

Detail Microsoft has made an architectural change to protect a security venerability. It allowed a user to run elevated code without permission. This change was implemented in Security Update KB2507938. The change made affects a third party libr...

There are several reasons why the auto installers might fail after you create the automated package installer (as detailed in the Pharos TechNote " Automatic Popup and Printer Queue Configuration for Mac OS X "): The PPD files have been in...