Uniprint

Symptoms: Multiple copies of a job do not print. Job cost is incorrect for multiple copy print job. Cause: The print queue for the LaserJet printer has "Mopier Mode" configured incorrectly for the printer. Resolution: "Mopi...

After installing the Mac components you receive the following error messages: Failed to contact the Popup Server The print job has been aborted because Pharos Popup failed to contact the Popup Server. If this problem persists, please notif...

Problem: We are seeing the error "Failed to send a print job to the Pharos LPD Server. System reports error: "TCP/IP Print Server refused a print job." which produce an Alert 29100.   Possible Steps for Resolution: Check to ensure ...

Question: How do I apply an updated Uniprint License Key to my system? Answer: The Pharos Uniprint License Key is supplied in two files:

Question: How do you capture a printers spool file (.SPL file)? Answer: Here's how to capture a Windows spool file using the Pharos Administrator in Uniprint 8.3 and greater. There may be instances when Pharos Support asks you to...

Spool files are sometimes not deleted from the spool folder. What impact do these orphaned spool files have, and how should I deal with them? Sometimes the Windows Print Spooler service fails to delete a spool file when a job is removed, be...

Goal: Create customized Pharos Popup for Mac package. Environment: Pharos Uniprint Suite 8.3 and greater Apple MacOS 10.9 and greater Resolution: As in previous versions of the Mac package, our most current offering ...

Product: Uniprint 8.3 and greater. Problem: When trying to  add a queue in Uniprint using the Pharos Administrator I get the error below. Answer: The error is a result of trying to add a Queue to Uniprint when t...

Symptoms: Jobs with a custom paper size are not being denied as they should. Jobs with a non-standard paper size tie up the printer until the custom paper size is loaded, or an administrator clears the job. Environment: Uniprint 8.2 ...

Quick Start Make sure DNS is correctly configured on the network. Make sure that the computer has been set up with appropriate user accounts or that it is configured to use a directory server. Make sure that unauthorized access to sensiti...

Question: How can I install a MAC printer driver pkg along with the popup client. Information: Add the full driver installer pkg to the popup.dmg and launch it along with the popup install. If the driver is too large to be place...

Blackboard transactions are failing with "Transaction failed - unknown error (#244) or (#224)" in the Blackboard Gateway log file however print jobs may still print but not get charged. "Transaction failed - unknown error (#244)" or (#224) When tr...

Problem: We see the Alert 29044 in Pharos Alerts which translates to "Unable to print zero length job" happening on our Pharos server and we're not sure why this is happening.  The print jobs in question from the clients have content in t...

Popup Error: Failed to listen for incoming Popup jobs. You will not be able to use Popup printing for the duration of this session. Please report this incident to a system administrator. Popup Error: Failed to listen for incoming Popup jobs....

Error message when you try to install a network printer on a Windows Vista-based computer: "Windows cannot connect to the printer Operation could not be completed (error 0x0000000d)" This is a know issue in Vista. See:  Microsoft Help and...

This document describes the Typical Paths to upgrade an existing Uniprint installation. Please see the attached file

Goal: Install the Uniprint Suite and its components on the correct host platform. Environment: Pharos Systems Uniprint Suite (all versions) Pharos Systems Sign-Up Pharos Systems PC Station Pharos Systems Popup Client Information: ...

Symptoms ExitCode = 1, Message="Unable to find the port:PharosPopupPort" Installation fails with an error Environment Pharos Systems Uniprint Popup Client (any version) Microsoft Windows Workstation (any version) Cause The error ...

Environment Pharos Uniprint with Blackboard TIA Gateway. Symptoms Slow login at release stations System Error Waiting response from gateway x.x.x.x|2111 timed out. That IP address belongs to my Pharos server. Cause The Pharos Blackboard ...

How can I log Pharos Uniprint Server components? For versions 8.2 and later, please run the Pharos Logsetter from Start > All Programs > Pharos > Pharos Log Setter Log to DebugView: to add Logsetter communications to the Microso...

Question: How can we uninstall the Pharos Popup Client silently from a Windows workstation? Answer: This can be done by running the uninstaller with the "/s" switch. The uninstaller is located in the ..\Pharos\bin directory. The full command is...

Symptom: When priting to a Device using Uniprint the printer itself is being seen as "Offline" in Uniprint. Users may see the "No suitable printer is available, the printer is reporting an Offline State" error message. There is also an Alert that i...

Why don't I see any printers? Initially, there will be no printers listed in the Pharos Print Center. You will need to search for a printer to add it to your list of available printers. Pharos Print Center shows recently used printers only. ...

What are the various Pharos Uniprint alert and error codes, and what do they mean? All of the Uniprint Pharos Alert Codes and related information can be found within the Uniprint Help File. Here are the steps on doing this: Open Pharos Admi...

Problem: How to create custom reports. Solution: In order for you to create a custom report you need to purchase full version of Crystal Reports. Having a full version of Crystal Reports will allow you to modify existing reports or create new r...

Question: How can I migrate the Uniprint Database from one SQL Server to a different SQL Server? Answer: By following the steps below. Stop all Pharos Services. In SQL Enterprise Manager, go to Microsoft SQL Servers > SQL Server Group ...

How can I move my existing Print Server and associated queues to a new machine? It is highly recommended that you plan for the new Print Server to have the same hostname as the old one. Changing the name of the print server requires changes to ins...

A list of all current Alert Codes and their definitions can be found in Pharos Help by searching for the code number, or searching the phrase " Pharos Alert Error Codes ."

Symptom: Pharos Uniprint Updater Service will not start. Environment: Uniprint 9.0 R2 and greater Error: The Windows Application Event log shows the below exception. Service cannot be started. System.InvalidOperationException: Something...

When the following is run in a custom module: RUNDLL32 PRINTUI.DLL,PrintUIEntry /Sr /n "Printer Name" /a c:\file.dat It returns the error "Operation could not complete" The following checks have been completed: Checked the batch file Che...

Question: How do I locate the Uniprint Suite version and site code? Answer: How to locate the Uniprint version and Site Code Uniprint version 8.x and greater Open Pharos Administrator. On the Left hand side of the MMC (Micr...

How to log the Pharos SignUp Client on a Windows 7 and greater OS.   Uniprint 8.2 and later There are 3 specific registry keys used to enable detailed logging on a Uniprint Signup client.  The attached zip file (SignUp Client Logging ...

Question: The Signup Client still believes and shows on the logon screen that is has a Block Booking. How do I reset the Signup Client? Answer: The way to reset the Signup Client would involve thawing the computer if your using some type of...

The Pharos Server Is being moved and the IP Address (or name) is changing. What do I need to check or do? NOTE: This article applies to Uniprint 8.3 and lower. Uniprint 8.4 and higher utilize DNS resolution. If you change the IP Address (o...

An example of the full migration and upgrade process that can be sent to a customer. Blanks can be filled with specific version details. This version is for an environment with separate Principal and Print Servers with a Billing Gateway, but can be...

Can the Pharos Database be installed on a remote Microsoft SQL Server? Installing the Pharos Database on a remote Microsoft SQL Server Install MS SQL Server and the Pharos Principal Server (database server) on the machine that is to be used as ...

What are the available Command Line Options for Package Creation and Installation in Pharos v7.x? The following Command Line Options are available when creating and running packages Command line options available for the PackageCreator.exe ...

How do I create install packages? Install packages are created in Pharos Administrator   The process of creating install packages involves the following steps:      1.  Prepare the web site that packages and modu...

The Pharos CS Gold Gateway allows Pharos products to interact with the CS Gold Billing System. The Gateway allows users to pay for their Pharos transactions using funds from the CS Gold Billing System. The Gateway program is installed on a network m...

Sympton: I have installed Konica Minolta Management console and verified all configuration setting is correct but I keep getting "Connection Failed" when using Test Connection. Cause: Unable to Initialize a connection to the PEDI server and the ...

Problem McAfee protection software keeps on blocking Uniprint and MobilePrint services or it appears that the excessive scanning of print files is causing the system to work slower than expected. What exclusions should I apply to stabilize the syst...

Goal: Pharos Client Installation Packages created on a 32-bit server OS can be created to include both 32 and 64 bit drivers. In order to do this you will first need to install the 64-bit driver onto the 32-bit operating system. Once the drivers ...

Here is a list of paper sizes to assist with setting up print charging. ANSI paper sizes Architectural paper sizes ISO standard for paper consists of three series Information URL NameStandard-Paper-Sizes-1590684865688

Problem: When creating a Block reservation in the Nerve Center it is not being shown/displayed. Environment: Uniprint 8.3 and greater Solution: The issue you are seeing is due to a Microsoft bug with properly displaying and interacting wit...

Goal: Re-create the Pharos Reports ODBC Connection? Environment: Pharos Uniprint Suite v7.2 - v9.0 Microsoft Windows Server 2000-2012 Microsoft Windows Workstation XP - 8.1 Cause When Pharos Reports is installed on a server or wo...

Symptom: When printing from a client machine I am not seeing the Notification dialog with any of the the messages like the "Job Cost", to "Accept the Job" or my custom Notify message. When I look in the Pharos Alerts I see the Alert below. "Unabl...

How can I apply default printer settings to a Popup printer when deploying a distribution package? To apply default settings on a Popup printer deployed via a distribution package, first configure the desired settings on the printer object ...

When installing Popups I receive the following error message Error: Pharos Popups cannot be installed on this machine. Unable to stop ComTaskMaster service The following steps should manually uninstall the Pharos Popup Client. T...

How do you log the Pharos Popup Client on Windows workstations?  The attached registry keys will enable logging or disable the Popup Client logging. Below is a copy of the instructions that are included in the attached .ZIP file. These two ...

In the event that the Pharos Database Service fails to start (hangs and times out), confirm the settings within "Sql Server Configuration Manager". This scenario has been found to occur when customers are migrating their database, or bringing up a...

Question: The "Pharos Updater Service" in the Pharos Administrator shows it as either red, not running or status unknown. What can I do to test this service and help find out why this is happening?  Troubleshooting: First thing is to verify...

How to update PPD File on MAC to prevent users from printing color documents to BW printers? *ColorDevice: False *DefaultColorSpace: Gray *VariablePaperSize: True *LandscapeOrientation: Plus90 updfate 2 lines as follows: *ColorDevice: True...

Question: How can I test Balance calls through the Pharos system to the External Billing Gateway system for a singel user to see what the response is? Answer: Terms used throughtout this article: External Billing Gateway : External billing sys...

Question: Are there good practices on using Universal Print Drivers? Information: First, we should point out that the various manufacturers who supply a "universal" driver expect that they will be used in either one of the following configur...

How do I enable/disable logging for the Pharos PC Station software that runs on a Windows Operating System? The PC Stations log file is controlled by a set of registry keys. Attached to this KB Article is a text file that contains the keys n...

Goal : Manually Install the Pharos Database for Uniprint 8.3 and greater. Details: Installation Overview Obtain the database install files Create a Database and Database Login in SQL Server Manually install the Pharos Database I...

Why can I not view any reports in Pharos Reports?  It gives me a connection error after I log in. The connection to the Pharos Database Server is only used once, at the very start.  The connection is used to verify the user's Pharos...

When we install the Packages we receive the error message AddPrinter failed with error: "The remote procedure call failed." If you change the print process on the spool queue and printer to Winprint RAW instead of HPZPP3zw RAW (as an example) and...

UP91 - Pharos Reports - Report List (2018) This is a list of the available reports in Uniprint 9.1 Please reference the attached file

How do I migrate the Pharos database between two Pharos servers of the same version? [Important] This procedure cannot be combined with a database upgrade to change versions.  It is only intended to move an existing database to a new serv...

When installing Pharos Reports I recieve the following error message "Unable to retrieve the full list of Reports. [DBNETLIB][ConnectionOpen(Connect()).] Specified SQL Server not found." When installing Pharos Reports I recieve the following error...

When trying to start the "Pharos Systems Secure Release Service" it fails to start with an error message Could not start the

How do I change my Pharos Print Server to the Fully Qualified Domain Name? Changing the Print Server Host Name to use the FQDN: 1.  Go to [Pharos Administrator\System\Server Configuration\

While attempting to run a Pharos install package, the following error appears: "PrinterInstaller error:Unable to find the port:PharosPort." The Pharos Popup Client module is not part of the package. Add this module in Pharos Administrator (Package...

What does the error message "Failed to load Result.txt file" mean when trying to install a client package containing a custom package? All Pharos-supplied modules produce a file called results.txt , which contains information about the...

Problem: I just upgraded to Uniprint version 9.x. When a user attempts to release print jobs from a release station, they disappear from release station but are not output to the printer. When the user goes back to th...

Unable to log on to Pharos Administrator because the server IP address was changed If you have already changed the IP address on the machine and can’t log on to Administrator: Start SQL Query Analyzer, select the Pharos DB and then run: Select ...

How would we go about getting further information on how to use the EDI? The Pharos EDI API is protected and copyrighted code that Pharos does not share without a formal agreement from the partner and client. We can provide your request to busines...

Sympton: Installed printers with a Mac Popup Package on Mac OS X 10.11 show an error which indidcates "more software" is needed.  There will be a yellow triangle next to the printer name when choosing the printer in an applicati...

Why do my Mac Popups fail to appear after I install Mac OS X 10.x Popups? Popups can fail for a number of reasons, and it's important to understand how printing through Popups works within Pharos. The client submits a job to the server.  The...

Environment: Uniprint 8.3 and greater. Windows Server 2008 R2 and greater. Problem: Pharos Secure Release Service can receive jobs but not list them. We see one of the 3 error messages below. "Error ( Send or Recieve failure(GET): Sta...

How to enable color and B&W charging using Color Attributes and a single Spool Queue. Some important initial information: The color logic detects whether there is ANY color in a print job. All printers which use the job cost method must ...

Cannot install Pharos Uniprint: Unable to open a connection to SQL Server. Check that your SQL Server service is started. The Pharos Database cannot be installed with the current settings. I am getting an error when attempting to connect to the Ph...

I need to disable the SignUp Client on some of my workstations for maintenance, and don't want to uninstall. How can I do this? The process is different depending on the client operating system. Windows XP clients: Change the following registr...

Problem: I'm having a problem on a single printer.  When I try to print to it, I get two popups for user name & password, then I a confirmation popup, finally I get two follow up Popups informaing me of the cost. One notification show...

Pharos Stations will not log off automatically, as specified by the Pharos Administrator setting "Auto Logoff Delay". The Windows security on the Pharos Station is too tight. The Pharos Station needs to modify Windows screen saver settings as it s...

Interface: pharos How can the Permission feature control user information access? Looking at the TechNote Permissions guide can be a bit confusing. Hopefully this article will make things a bit simpler. In the first paragraph of the TechNote Per...

For the Error 503 - Service Unavailable  (this error is displayed after you complete the logon screen). This is usually the result of a mismatch between the name of the machine as identified in the WCF config file and the name...

Question: Does Uniprint 9.0 R2 support SQL Server 2016? Environment: Uniprint 9.0 R2 & Microsoft SQL Server 2016 Answer: What to know about SQL Server 2016 when planning to use it for Uniprint 9.0 R2 The Uniprint Suite Operating ...

The following alert appears in Pharos Administrator: Error Code 29060 "Error while setting KEEPPRINTEDJOBS printer attribute: The printer name is invalid" What do I need to do to resolve this problem? A screen shot of the error is attached. ...

While the Pharos Uniprint software runs only on Windows platforms, print jobs sent from other platforms such as UNIX, Novell or Macintosh can be sent to the Uniprint system to be controlled and costed. This is achieved by using TCP/IP printing, whic...

When I try to print to our Pharos Server, from the client's computer I can't print, it says it can't talk to the server.  If I add our domain to their DNS Suffix, it works.  What steps can I take to resolve this issue by&nbs...

How to manually upgrade a Pharos Uniprint Database How to manually upgrade the Pharos database On the Pharos Suite install CD, in the directory "..\database\db" there is a collection of SQL scripts. These scripts can be used to manually upgrade t...

Problem: When using Pharos Administrator to manage printers and/or Spool Queues on a remote Print Server, attempts to add a new queue or printer fail with the error: "Unable to load the list of print drivers. The RPC server is unavailable." In...

I want to remove a printer from Pharos Uniprint because the printer is no longer needed and I need to install a new printer. I still want to keep the transactions from the old printer so don't want to use the archive option which will remove all my ...

Problem: When open Uniprint Pharos administrator, I get "MMC Cannot initilize the snap-in" message and it crashes then closes. Resolution: As there are a number of reasons a span-in may fail to initialize below are a few methods to try to r...

How do I apply a registry key (to set up custom Popup registry values for example) to the Popup Client Package when it installs? Create an Install Package and run it on one PC. Modify the printer registry with the values you want. O...

Backend logging To enable more verbose Print and Popup backend logging, edit the /etc/cups/cupsd.conf file, replacing the text: LogLevel info With this text: LogLevel debug Leave everything else as is. For the UI logging: To enable loggi...

How to change Mac installation .dmg packages to default to duplex printing There is a way, but it's driver dependent.  You can change it by opening the .ppd file from the .dmg.  This builds on the answer below. How to create a...

[2007/06/05 11:45:53 PFB0 T41C Controller] [CRunInstructions::DoStep] A PSException was caught: "Failed to Enumerate Ports, Error Code=1722" [2007/06/05 11:45:55 PFB0 T41C Controller] [CControllerApp::KillFileLog] AND/OR Failed to initialize the ...

Question: Does Pharos support Terminal Services and Citrix platforms? Answer: The Pharos Uniprint Suite supports Windows Terminal Services and Citrix in the following ways. Pharos Uniprint Popup clients - Pharos Popups are currently supporte...

Environment: Uniprint and Mac OS X or macOS Question: How can I print from my Apple Mac computer to Uniprint? Answer: To print from Apple Mac to Uniprint, see this article with the details: Printing to Pharos Uniprint from Non-Windows Platfor...

How Popup and Notify work from the Client to the Server in Pharos Uniprint. Mac Client Interactions Print jobs coming through CUPS are intercepted by a custom LPD backend. The backend invokes the Popup Client to collect Popup data. The ...

When printing to a Popups queue using Windows Terminal Services, a Popup dialog appears immediately for the first user, but subsequent users have to wait. Is there a fix for this? When multiple users print to a Popups queue using Windows...

Pharos Stations and Pharos Remote do not display the password prompt on the GUI. Also the Pharos Station does not display the correct logon details, it will only display: "Please enter your . " See the attachment for an example. ...

How can I add the "Pharos Logging Service" to a PC Station to capture logging from the Pharos Database Proxy Service that gets installed with it?   On the Pharos PC Station computer create a new folder for the Logging components. You can us...

Problem: Printing Is Slow using the Uniprint Popup on a Mac with a Canon Fiery Driver Client Symptoms: Create a new Pharos Queue. The added printer type is "Pharos Print Server" and the printer is a Canon C5000 series with a Fiery. The driver ...

Please reference the attached file

When running setup.exe from the Uniprint CD, the installation begins and then stops immediately with the error "Pharos cannot be installed". Alternatively, running a standalone installer such as the Pharos Station client installer, might display the...